2013 Fiscal Year Final Research Report
Research on Effective Operation and Service Management in International Conferences
| Project/Area Number |
24653079
|
|---|
| Research Category |
Grant-in-Aid for Challenging Exploratory Research
|
| Allocation Type | Single-year Grants |
|---|
| Research Field |
Business administration
|
|---|
| Research Institution | Advanced Institute of Industrial Technology |
|---|
Principal Investigator |
MATSUO Tokuro 産業技術大学院大学, 産業技術研究科, 教授 (80433142)
|
|---|
| Project Period (FY) |
2012-04-01 – 2014-03-31
|
| Keywords | コンベンション経営学 / コンベンション観光学 / 経営管理 / 観光学 / MICE |
|---|
| Research Abstract |
Service quality issue is one of the most important issues to hod international conference. Services is created by organizer and is provided to each participants. When the affair changes, the quality of services also changed. In this research, we focused on the correlation between them and proposed some effective and efficient management methods to organize conferences. We surveyed and investigated the value of services by interview and questionnaire and also clarified the workflow of the conference business. We also implemented a conference organizer business management system and provided to 30 conference organizers.
|
Research Products
(9 results)
