2013 Fiscal Year Final Research Report

Implications of Sunao for a communication process concerning trust in organisational contexts

Research Project

Project/Area Number	24830120
Research Category	Grant-in-Aid for Research Activity Start-up
Allocation Type	Single-year Grants
Research Field	Business administration
Research Institution	Kyushu International University
Principal Investigator	NOMA Hiroko 九州国際大学, 国際関係学部, 助教 (50632204)
Project Period (FY)	2012-08-31 – 2014-03-31
Keywords	素直さ / 信頼 / コミュニケーション
Research Abstract	By employing a grounded theory approach, the study explored implications of Sunao for a communication process concerning trust in organisational contexts. The study revealed that the concept of Sunao consisted of multiple dimensions and organisational members were expected to demonstrate different components of Sunao depending on their positions. Accordingly, communicating Sunao in an appropriate manner facilitated building and developing trust. The findings of this study can be beneficial for improving communication for building and developing trust among organisational members and contribute deepening a theoretical understanding of Sunao and trust in work settings.