2017 Fiscal Year Final Research Report
The study on Determinants of ICT-enabled service development in service process innovation and servitization
| Project/Area Number |
26380492
|
|---|
| Research Category |
Grant-in-Aid for Scientific Research (C)
|
| Allocation Type | Multi-year Fund |
|---|
| Section | 一般 |
|---|
| Research Field |
Management
|
|---|
| Research Institution | Kansai University |
|---|
Principal Investigator |
|
|---|
| Co-Investigator(Kenkyū-buntansha) |
南 知惠子 神戸大学, 経営学研究科, 教授 (90254234)
|
|---|
| Project Period (FY) |
2014-04-01 – 2018-03-31
|
| Keywords | サービス・イノベーション / サービタイゼーション / 製造業のサービス化 / 情報通信技術 |
|---|
| Outline of Final Research Achievements |
The study aimed to identify roles of technologies and ICT(Information and Communication Technologies) which affect on promoting servitizaiton in manufacturing companies and developing service offering processes in service industires.
The results shows that we should identifies two types of services in manufacturing businesses, product support services and client support services. Former type services do not drive servitization not directly but indirectly, developing client support services. On the other hand, client support services can drive servitization, expecting increase of revenues in service sectors. Another finding indicates that there are three phrases of utilizing ICT in business to business settings. As a company uses ICT on higher phases, they could reach the higher degree of servitization businesses.
|
| Free Research Field |
サービス・イノベーション
|
