Research for developing window operation support system for foreigners at the local governments

2016 Fiscal Year Final Research Report

• Project/Area Number: 26770178
• Research Category: Grant-in-Aid for Young Scientists (B)
• Allocation Type: Multi-year Fund
• Research Field: Japanese language education
• Research Institution: Hitotsubashi University
• Principal Investigator: YANAGIDA Naomi 一橋大学, 国際教育センター, 准教授 (60635291)
• Project Period (FY): 2014-04-01 – 2017-03-31
• Keywords: 異文化間コミュニケーション / 異文化理解 / 接触場面 / 地方自治体 / 窓口業務 / 日本語教育

Outline of Final Research Achievements

In this research, 3 projects have done as follows. First of all, I clarified the reality of the window operation for foreigners at the local governments and organized the points to be careful. Second, I developed a diagnostic tool for 'explanation' of Japanese people taking into foreigners' viewpoints. Finally, based on the above results, I implemented and improved the support program for the window operation for foreigners at the local governments.

Free Research Field

日本語教育