The study on how ICT affect a process of serivce developement in BtoB setting
| Project/Area Number |
23530523
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| Research Category |
Grant-in-Aid for Scientific Research (C)
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| Allocation Type | Multi-year Fund |
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| Section | 一般 |
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| Research Field |
Business administration
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| Research Institution | Kansai University |
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Principal Investigator |
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| Co-Investigator(Kenkyū-buntansha) |
MINAMI Chieko 神戸大学, 大学院経営学研究科, 教授 (90254234)
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| Project Period (FY) |
2011 – 2013
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| Project Status |
Completed (Fiscal Year 2013)
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| Budget Amount *help |
¥4,550,000 (Direct Cost: ¥3,500,000、Indirect Cost: ¥1,050,000)
Fiscal Year 2013: ¥1,430,000 (Direct Cost: ¥1,100,000、Indirect Cost: ¥330,000)
Fiscal Year 2012: ¥1,430,000 (Direct Cost: ¥1,100,000、Indirect Cost: ¥330,000)
Fiscal Year 2011: ¥1,690,000 (Direct Cost: ¥1,300,000、Indirect Cost: ¥390,000)
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| Keywords | ICT / サービス・イノベーション / リテール・ソリューション / サービタイゼーション / サービス開発 / ソリューション / 小売業 / サービス / 企業間関係 |
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| Research Abstract |
Information and communication technology (ICT) is used in every value chain activity, including upstream procurement, internal production, downstream sales, and customer services. However, the theoretical and practical contributions of ICT to businesses have not yet been clarified. This study clarified the roles of ICT in the context of a service-oriented approach under a business-to-business setting. The study indicated that ICT can be regarded as an enabler that has indirect rather than direct effects on firms' activities. Specifically, the research identified three roles of ICT as an enabler in terms of offering superior value to customers: (1) an enabler that integrates value offering processes with internal and external actors, (2) an enabler that collaborates with customers and suppliers,(3) an enabler that processes information intensively. These three roles enable to develop business processes more effectively and to innovates business systems.
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Report
(4 results)
Research Products
(34 results)
