• Search Research Projects
  • Search Researchers
  • How to Use
  1. Back to previous page

Modelling of service value creation based on the service field concept

Research Project

Project/Area Number 24510186
Research Category

Grant-in-Aid for Scientific Research (C)

Allocation TypeMulti-year Fund
Section一般
Research Field Social systems engineering/Safety system
Research InstitutionJapan Advanced Institute of Science and Technology

Principal Investigator

KOSAKA Michitaka  北陸先端科学技術大学院大学, 知識科学研究科, 教授 (30508411)

Project Period (FY) 2012-04-01 – 2015-03-31
Project Status Completed (Fiscal Year 2014)
Budget Amount *help
¥5,590,000 (Direct Cost: ¥4,300,000、Indirect Cost: ¥1,290,000)
Fiscal Year 2014: ¥1,950,000 (Direct Cost: ¥1,500,000、Indirect Cost: ¥450,000)
Fiscal Year 2013: ¥1,820,000 (Direct Cost: ¥1,400,000、Indirect Cost: ¥420,000)
Fiscal Year 2012: ¥1,820,000 (Direct Cost: ¥1,400,000、Indirect Cost: ¥420,000)
Keywordsサービス価値 / サービス場 / サービス工学 / サービスサイエンス / 電磁場 / ベクトル内積 / 観光サービス / 内積 / サービス科学 / 国際情報交換 / 価値共創 / サービスドミナントロジック
Outline of Final Research Achievements

This research proposes a methodology of evaluating service value based on the relationship between a provided service and a service field, which is analogous to the electro-magnetic field in physics. In the methodology, the service value is defined by an inner product of a provided service attribute vector and a required service attribute vector based on the service field concept. The proposed method was then applied to the evaluation of attractiveness in sightseeing of Kyoto, Sendai and Kanazawa. This mathematical model seemed to be effective in theoretically analyzing service value.
Also, based on the service field, KIKI model which provides service value creation process model, is developed and its effectiveness is demonstrated through various applications analysis.

Report

(4 results)
  • 2014 Annual Research Report   Final Research Report ( PDF )
  • 2013 Research-status Report
  • 2012 Research-status Report
  • Research Products

    (21 results)

All 2014 2013 2012

All Journal Article (6 results) (of which Peer Reviewed: 6 results) Presentation (14 results) (of which Invited: 1 results) Book (1 results)

  • [Journal Article] A New Service Mediator for Human Resource Management2014

    • Author(s)
      Minh Chau Doan, Nguen Dinh Le, Michitaka Kosaka
    • Journal Title

      International Journal of Konwledge and System Science

      Volume: 5 (3) Issue: 3 Pages: 1-17

    • DOI

      10.4018/ijkss.2014070101

    • Related Report
      2014 Annual Research Report
    • Peer Reviewed
  • [Journal Article] An Approach of Software Development Support in Reference to Organization Management Paradigm2014

    • Author(s)
      和田典子、小坂満隆
    • Journal Title

      IEEJ Transactions on Electronics, Information and Systems

      Volume: 134 Issue: 8 Pages: 1157-1163

    • DOI

      10.1541/ieejeiss.134.1157

    • NAID

      130004678023

    • ISSN
      0385-4221, 1348-8155
    • Related Report
      2014 Annual Research Report
    • Peer Reviewed
  • [Journal Article] Service Nediator Model for Value Co-creation based on Service Dominant Logic2013

    • Author(s)
      Minh Chau Doan, Kunio Shirahada and Michitaka Kosaka
    • Journal Title

      Journal of Service Science and Management

      Volume: Vol.6 Issue: 01 Pages: 11-19

    • DOI

      10.4236/jssm.2013.61002

    • Related Report
      2013 Research-status Report 2012 Research-status Report
    • Peer Reviewed
  • [Journal Article] サービス価値共創に基づくソフトウェア開発支援方法論の一考察2013

    • Author(s)
      和田典子、小坂満隆
    • Journal Title

      電気学会論文誌 電子情報システム部門誌

      Volume: vol.133 Pages: 794-801

    • NAID

      10031161275

    • Related Report
      2013 Research-status Report
    • Peer Reviewed
  • [Journal Article] Streamlining efficient behaviors for knowledge creation in collaboration2013

    • Author(s)
      Qi Zhang, Michitaka Kosaka, Yoshiteru Nakamori
    • Journal Title

      International journal of knowledge and system science

      Volume: vol.4 Issue: 2 Pages: 46-57

    • DOI

      10.4018/jkss.2013040104

    • Related Report
      2013 Research-status Report
    • Peer Reviewed
  • [Journal Article] Value Co-creation with Customer through Recursive Approach Based on Japanese Omotenashi Service2013

    • Author(s)
      H.M.Belal, Kunio Shirahada, Michitaka Kosaka
    • Journal Title

      International Journal of Business Administration

      Volume: No.4, Vol.1 Issue: 1 Pages: 28-38

    • DOI

      10.5430/ijba.v4n1p28

    • NAID

      120005173805

    • Related Report
      2012 Research-status Report
    • Peer Reviewed
  • [Presentation] An Evaluation of Attractiveness in Tourist resort based on the Service Field Concept2014

    • Author(s)
      Shuang Xu, Michitaka Kosaka
    • Organizer
      The 3rd Asian Conference on Information Systems(ACIS2014)
    • Place of Presentation
      Nha Trang, Vietnam
    • Year and Date
      2014-12-01 – 2014-12-03
    • Related Report
      2014 Annual Research Report
  • [Presentation] Spiral Improvement of IT Solution Services based on the Service Field2014

    • Author(s)
      Yukiko Nishioka, Michitaka Kosaka
    • Organizer
      The 3rd Asian Conference on Information Systems(ACIS2014)
    • Place of Presentation
      Nha Trang, Vietnam
    • Year and Date
      2014-12-01 – 2014-12-03
    • Related Report
      2014 Annual Research Report
  • [Presentation] サービスシステムの価値創造に関する一考察2014

    • Author(s)
      小坂 満隆
    • Organizer
      電気学会第60回情報システム研究会
    • Place of Presentation
      琉球大学、沖縄県中頭郡西原町
    • Year and Date
      2014-09-25 – 2014-09-26
    • Related Report
      2014 Annual Research Report
  • [Presentation] Application of the KIKI Model for an English Education Project2014

    • Author(s)
      Qi Zhang, Michitaka Kosaka
    • Organizer
      The 11th International Conference on Service System ans Service management
    • Place of Presentation
      Beijing, China
    • Year and Date
      2014-06-25 – 2014-06-27
    • Related Report
      2014 Annual Research Report
  • [Presentation] サービス場概念に基づく観光地のサービス価値評価2014

    • Author(s)
      小坂満隆、徐爽
    • Organizer
      電気学会第58回情報システム研究会
    • Place of Presentation
      電気学会会議室(東京都千代田区)
    • Year and Date
      2014-05-16
    • Related Report
      2014 Annual Research Report
  • [Presentation] A service field concept for service value creation2013

    • Author(s)
      Michitaka Kosaka, Minh Chau Doan, Kunio
    • Organizer
      8th International conference on Knowledge management in organization
    • Place of Presentation
      Taiwan, Kaohsing, Garden Villa Hotel
    • Related Report
      2013 Research-status Report
  • [Presentation] SECI model and KIKI model on Knowledge Creation2013

    • Author(s)
      Qi Zhang, Michitaka Kosaka
    • Organizer
      International conference on service systems and service management (ICSSSM2013)
    • Place of Presentation
      HongKong, The Chinese University of Hong Kong
    • Related Report
      2013 Research-status Report
  • [Presentation] A proposal of KOSA model for service innovation2013

    • Author(s)
      Michitaka Kosaka, Hiroyuki Sakano, H.M.Bela, Qi Zhang and Kunio Shirahada
    • Organizer
      The 2nd Asian conference on information systems(ACIS2013)
    • Place of Presentation
      Thailand, Phuket, Merlin Beach Resort
    • Related Report
      2013 Research-status Report
  • [Presentation] 技術系人材へのサービスイノベーション教育の課題2013

    • Author(s)
      小坂満隆、白肌邦生
    • Organizer
      第1回サービス学会全国大会
    • Place of Presentation
      京都、同志社大学
    • Related Report
      2013 Research-status Report
  • [Presentation] サービス場理論に基づく観光都市のサービス価値創造2013

    • Author(s)
      小坂満隆、徐爽
    • Organizer
      第5回 横幹連合コンファレンス
    • Place of Presentation
      香川、香川大学
    • Related Report
      2013 Research-status Report
  • [Presentation] Service value co-creation for enterprise IT solution services2013

    • Author(s)
      Yukiko Nishioka, Michitaka Kosaka
    • Organizer
      The 2nd Asian conference on information systems(ACIS2013)
    • Place of Presentation
      Thailand, Phuket, Merlin Beach Resort
    • Related Report
      2013 Research-status Report
  • [Presentation] A SERVICE FIELD CONCEPT FOR SERVICE VALUE CREATION2013

    • Author(s)
      Michitaka Kosaka, Minh Chau Doan, Kunio Shirahada and Jing Wang
    • Organizer
      Knowledge Management Orgnization 2013
    • Place of Presentation
      Taiwan
    • Related Report
      2012 Research-status Report
  • [Presentation] Mathematical Model of Service Value based on a Service Field Concept2012

    • Author(s)
      Minh Chau Doan, Kunio Shirahada, Michitaka Kosaka, Jing Wang
    • Organizer
      the 1st Asian Conference on Information Systems
    • Place of Presentation
      Cambodia
    • Related Report
      2012 Research-status Report
  • [Presentation] Knowledge Science and Service Systems2012

    • Author(s)
      Michitaka Kosaka
    • Organizer
      the 13th International Symposium on Knowledge and System Science (KSS2012)
    • Place of Presentation
      Ishikawa, Japan
    • Related Report
      2012 Research-status Report
    • Invited
  • [Book] Progressive trends in knowledge and system based science for service innovation2013

    • Author(s)
      Michitaka Kosaka, Kunio Shirahada
    • Total Pages
      511
    • Publisher
      IGI Global
    • Related Report
      2013 Research-status Report

URL: 

Published: 2013-05-31   Modified: 2019-07-29  

Information User Guide FAQ News Terms of Use Attribution of KAKENHI

Powered by NII kakenhi