| Budget Amount *help |
¥4,940,000 (Direct Cost: ¥3,800,000、Indirect Cost: ¥1,140,000)
Fiscal Year 2014: ¥1,690,000 (Direct Cost: ¥1,300,000、Indirect Cost: ¥390,000)
Fiscal Year 2013: ¥1,820,000 (Direct Cost: ¥1,400,000、Indirect Cost: ¥420,000)
Fiscal Year 2012: ¥1,430,000 (Direct Cost: ¥1,100,000、Indirect Cost: ¥330,000)
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| Outline of Final Research Achievements |
The aim of this study is to clarify how Japanese companies use performance measurement indicators, and to examine the relationship between how to use it and the results empirically. To achieve the purpose of this study, firstly, through the bibliographical studies, we presented the future direction of Balanced Scorecard Research in Japan. Then the case study of mental health centers indicated the process of adjusting the "tension" and connecting the results. In addition we had the field studies and discussed the management regarding the relationship between financial outcomes and customer satisfaction in business.
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