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Productivity improvement and value creation of service system using an energy consumption model

Research Project

Project/Area Number 26730159
Research Category

Grant-in-Aid for Young Scientists (B)

Allocation TypeMulti-year Fund
Research Field Web informatics, Service informatics
Research InstitutionAoyama Gakuin University

Principal Investigator

Nonaka Tomomi  青山学院大学, 理工学部, 助教 (60644812)

Project Period (FY) 2014-04-01 – 2017-03-31
Project Status Completed (Fiscal Year 2016)
Budget Amount *help
¥3,770,000 (Direct Cost: ¥2,900,000、Indirect Cost: ¥870,000)
Fiscal Year 2016: ¥910,000 (Direct Cost: ¥700,000、Indirect Cost: ¥210,000)
Fiscal Year 2015: ¥1,430,000 (Direct Cost: ¥1,100,000、Indirect Cost: ¥330,000)
Fiscal Year 2014: ¥1,430,000 (Direct Cost: ¥1,100,000、Indirect Cost: ¥330,000)
Keywordsサービス工学 / エネルギシミュレーション / 生産性 / サービスシステム / 従業員満足 / スケジューリング / 価値 / 持続可能な生産 / ピークマネジメント / サービス生産システム
Outline of Final Research Achievements

In this research, the productivity of services is grasped from the viewpoint of energy consumption. We modeled energy consumption patterns of service providers and equipment in energy units as energy blocks and developed an energy optimization model considering combinations of them. Characteristic analysis was carried out using the constructed energy optimization model to clarify the relationship between value, productivity and energy consumption. Then, an energy management method consisting of short-term improvement and medium- to long-term improvement approach was proposed. Short-term improvement that improves productivity without lowering value and medium- to long-term improvement that creates added value without lowering productivity were proposed. Developing a more detailed model and verifying the effectiveness of the model to add a human's point of view to productivity and added value created are the next steps of this study.

Report

(4 results)
  • 2016 Annual Research Report   Final Research Report ( PDF )
  • 2015 Research-status Report
  • 2014 Research-status Report
  • Research Products

    (29 results)

All 2017 2016 2015 2014 Other

All Journal Article (3 results) (of which Peer Reviewed: 3 results,  Open Access: 3 results,  Acknowledgement Compliant: 3 results) Presentation (20 results) (of which Int'l Joint Research: 2 results) Book (4 results) Remarks (2 results)

  • [Journal Article] A dynamic table assignment for a restaurant considering estimated remaining time until departure of each customer2016

    • Author(s)
      野中朋美, 清水香那, 水山元
    • Journal Title

      Transactions of the JSME (in Japanese)

      Volume: 82 Issue: 842 Pages: 16-00166-16-00166

    • DOI

      10.1299/transjsme.16-00166

    • NAID

      130005433158

    • ISSN
      2187-9761
    • Related Report
      2016 Annual Research Report
    • Peer Reviewed / Open Access / Acknowledgement Compliant
  • [Journal Article] 顧客満足度を考慮した従業員満足度モデル-レストランにおける職種による差異の分析-2016

    • Author(s)
      野中朋美,藤井信忠,新村猛,高橋俊文,貝原俊也
    • Journal Title

      日本経営工学会論文誌

      Volume: 67(1) Pages: 60-69

    • NAID

      130005155918

    • Related Report
      2015 Research-status Report
    • Peer Reviewed / Open Access / Acknowledgement Compliant
  • [Journal Article] An EOQ Model for Reuse and Recycling Considering the Balance of Supply and Demand2015

    • Author(s)
      Tomomi Nonaka, Nobutada Fujii
    • Journal Title

      International Journal of Automation Technology

      Volume: 9(3) Pages: 303-311

    • NAID

      130007674120

    • Related Report
      2015 Research-status Report
    • Peer Reviewed / Open Access / Acknowledgement Compliant
  • [Presentation] 生産計画ゲームにおけるプレイヤのロット計画に関する一考察2017

    • Author(s)
      野中朋美, 藤井信忠, 新村猛, 新井健治, 水山元
    • Organizer
      日本機械学会生産システム部門研究発表講演会2017
    • Place of Presentation
      さいたま
    • Year and Date
      2017-03-16
    • Related Report
      2016 Annual Research Report
  • [Presentation] 飲食店におけるスキル学習と従業員満足に関する一考察2016

    • Author(s)
      野中朋美, 藤井信忠, 新村猛, 水山元
    • Organizer
      第59回自動制御連合講演会
    • Place of Presentation
      北九州
    • Year and Date
      2016-11-10
    • Related Report
      2016 Annual Research Report
  • [Presentation] 顧客満足とサービス品質を考慮したサービス生産に関する実験的検討2016

    • Author(s)
      野中朋美, 藤井信忠, 新村猛, 高橋俊文, 水山元
    • Organizer
      日本機械学会 第26回設計工学・システム部門講演会
    • Place of Presentation
      横浜
    • Year and Date
      2016-10-08
    • Related Report
      2016 Annual Research Report
  • [Presentation] A Serious Game for Eliciting Tacit Strategies for Dynamic Table Assignment in a Restaurant2016

    • Author(s)
      Hajime Mizuyama, Yoshida Ayano, Tomomi Nonaka
    • Organizer
      The 47th InternationalSimulation and Gaming Association Conference: ISAGA 2016
    • Place of Presentation
      Melbourne Australia
    • Year and Date
      2016-09-26
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Analysis of Dynamic Decision Making Underpinning Supply Chain Resilience: A Serious Game Approach2016

    • Author(s)
      Tomomi Nonaka, Kentaro Miki, Ryo Odajima, Hajime Mizuyama
    • Organizer
      The 13rd IFAC/IFIP/IFORS/IEA Symposium on Analysis, Design, and Evaluation of Human-Machine Systems
    • Place of Presentation
      Kyoto, Japan
    • Year and Date
      2016-08-30
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] サービス現場を対象にした生産計画教育のためのレストランゲームの開発2016

    • Author(s)
      野中朋美, 藤井信忠, 新村猛, 高橋俊文, 水山元
    • Organizer
      日本経営工学会2016年春季大会
    • Place of Presentation
      東京
    • Year and Date
      2016-05-28
    • Related Report
      2016 Annual Research Report
  • [Presentation] サービス提供プロセスにおける従業員満足と作業効率-事前計画と段取りに関する実験的検討-2016

    • Author(s)
      野中朋美,藤井信忠,新村猛,高橋俊文
    • Organizer
      サービス学会第4回国内大会
    • Place of Presentation
      神戸大学(兵庫県神戸市)
    • Year and Date
      2016-03-28
    • Related Report
      2015 Research-status Report
  • [Presentation] 飲食サービスにおける従業員満足に関する研究-需要変動に対する事前計画と段取り作業の影響-2016

    • Author(s)
      野中朋美,藤井信忠,新村猛,高橋俊文
    • Organizer
      精密工学会2016年度春季大会講演会
    • Place of Presentation
      東京理科大学(千葉県野田市)
    • Year and Date
      2016-03-15
    • Related Report
      2015 Research-status Report
  • [Presentation] 人を介するサービス現場における従業員従業員満足度モデル-レストランサービスにおける年齢の差を考慮した動機づけ要因に関する一考察-2015

    • Author(s)
      野中朋美,新村猛,高橋俊文,藤井信忠,貝原俊也
    • Organizer
      第58回自動制御連合講演会
    • Place of Presentation
      神戸大学(兵庫県神戸市)
    • Year and Date
      2015-11-14
    • Related Report
      2015 Research-status Report
  • [Presentation] 顧客の予測退店時間を考慮した飲食店における動的な座席割当てシステム2015

    • Author(s)
      野中朋美,清水佳那,水山元
    • Organizer
      第25回設計工学・システム部門講演会
    • Place of Presentation
      信州大学(長野県長野市)
    • Year and Date
      2015-09-23
    • Related Report
      2015 Research-status Report
  • [Presentation] Energy Consumption in the Food Service Industry: A Conceptual Model of Energy Management Considering Service Properties2015

    • Author(s)
      Tomomi Nonaka, Takeshi Shimmura, Nobutada Fujii, Hajime Mizuyama
    • Organizer
      International Conference Advances in Production Management Systems (APMS2015)
    • Place of Presentation
      Musashi University(Tokyo, Japan)
    • Year and Date
      2015-09-05
    • Related Report
      2015 Research-status Report
  • [Presentation] 顧客満足度を考慮した従業員満足度モデル-レストランにおける勤続年数および年齢や経験の違いによる差異の分析-2015

    • Author(s)
      野中朋美,新村猛,高橋俊文,貝原俊也,藤井信忠
    • Organizer
      日本経営工学会2015年春季大会
    • Place of Presentation
      首都大学東京(東京都八王子市)
    • Year and Date
      2015-05-16
    • Related Report
      2015 Research-status Report
  • [Presentation] 設備のエネルギ消費傾向を考慮したエネルギブロックモデルによる環境配慮型スケジューリング -ブロックの形状による影響を考慮した考察-2015

    • Author(s)
      野中朋美, 藤井信忠, 小早川由紀, 水山元
    • Organizer
      2015年度精密工学会春季大会学術講演会
    • Place of Presentation
      東洋大学 白山キャンパス(東京都文京区)
    • Year and Date
      2015-03-17 – 2015-03-19
    • Related Report
      2014 Research-status Report
  • [Presentation] 顧客満足度モデルを用いたサービス店舗スタッフ配置シミュレーション2014

    • Author(s)
      野中朋美, 五十嵐充, 水山元
    • Organizer
      日本経営工学会2014年秋季大会
    • Place of Presentation
      広島大学 東広島キャンパス(広島県東広島市)
    • Year and Date
      2014-11-08 – 2014-11-09
    • Related Report
      2014 Research-status Report
  • [Presentation] A Customer Satisfaction Model for Effective Fast Fashion Store Service2014

    • Author(s)
      T. Nonaka, M. Igarashi, H. Mizuyama
    • Organizer
      International Conference on Advances in Production Management Systems (APMS2014)
    • Place of Presentation
      Mairie d’Ajaccio(France, Corsica, Ajaccio)
    • Year and Date
      2014-09-22 – 2014-09-24
    • Related Report
      2014 Research-status Report
  • [Presentation] エネルギ消費モデルを用いたサービス生産システム評価モデルの提案2014

    • Author(s)
      野中朋美, 藤井信忠, 新村猛, 水山元
    • Organizer
      第24回設計工学・システム部門講演会
    • Place of Presentation
      徳島大学 常三島キャンパス(徳島県徳島市)
    • Year and Date
      2014-09-17 – 2014-09-19
    • Related Report
      2014 Research-status Report
  • [Presentation] Employee Satisfaction Analysis in Food Service Industry - Resultant of Questionnaire to the Restaurant Staff -2014

    • Author(s)
      T. Nonaka, T. Kaihara, N. Fujii, F. Yu, T. Shimmura, Y. Hisano, T. Asakawa
    • Organizer
      The 2nd International Conference on Serviceology (ICServ2014)
    • Place of Presentation
      慶應義塾大学 日吉キャンパス(神奈川県横浜市)
    • Year and Date
      2014-09-14 – 2014-09-16
    • Related Report
      2014 Research-status Report
  • [Presentation] Evaluation of Countermeasures for Low Birthrate and Aging of the Population in a Suburban New Town2014

    • Author(s)
      Y. Ito, T. Nonaka, M. Nakano
    • Organizer
      The 2nd International Conference on Serviceology (ICServ2014)
    • Place of Presentation
      慶應義塾大学 日吉キャンパス(神奈川県横浜市)
    • Year and Date
      2014-09-14 – 2014-09-16
    • Related Report
      2014 Research-status Report
  • [Presentation] Reuse and Recycle EOQ Model for Reverse Logistics with a Marginal Reuse Rate2014

    • Author(s)
      T. Nonaka, T. Kaihara, N. Fujii, J. Zhu
    • Organizer
      15th International Conference on Precision Engineering (ICPE2014)
    • Place of Presentation
      ホテル日航金沢(石川県金沢市)
    • Year and Date
      2014-07-23 – 2014-07-25
    • Related Report
      2014 Research-status Report
  • [Presentation] Energy-Block Model based Energy Optimization in Production Systems considering Combination of Each Machine's Energy Consumption Pattern2014

    • Author(s)
      T. Nonaka, T. Kaihara, N. Fujii
    • Organizer
      International Symposium on Flexible Automation (ISCIE/ASME ISFA2014)
    • Place of Presentation
      淡路夢舞台国際会議場(兵庫県淡路市)
    • Year and Date
      2014-07-14 – 2014-07-16
    • Related Report
      2014 Research-status Report
  • [Book] Employee Satisfaction Analysis in Food Service Industry -Resultant of Questionnaire to the Restaurant Staff -, Serviceology for Designing the Future, Maeno, T., et al., (Eds.)2016

    • Author(s)
      Tomomi Nonaka, Toshiya Kaihara, Nobutada Fujii, Fang Yu, Takeshi Shimmura, Yoshihiro Hisano, Tomoyuki Asakawa
    • Total Pages
      7
    • Publisher
      Springer
    • Related Report
      2015 Research-status Report
  • [Book] Evaluation of Countermeasures for Low Birthrate and Aging of the Population in a Suburban New Town, Serviceology for Designing the Future, Maeno, T., et al., (Eds.)2016

    • Author(s)
      Yoshiki Ito, Tomomi Nonaka, Masaru Nakano
    • Total Pages
      6
    • Publisher
      Springer
    • Related Report
      2015 Research-status Report
  • [Book] Energy Consumption in the Food Service Industry: A Conceptual Model of Energy Management Considering Service Properties, Advances in Production Management Systems, Umeda, S., et al., (Eds.)2015

    • Author(s)
      Tomomi Nonaka, Takeshi Shimmura, Nobutada Fujii, Hajime Mizuyama
    • Total Pages
      7
    • Publisher
      Springer
    • Related Report
      2015 Research-status Report
  • [Book] "A Customer Satisfaction Model for Effective Fast Fashion Store Service", Advances in Production Management Systems: Innovative and Knowledge-Based Production Management in a Global-Local World Part II2014

    • Author(s)
      T. Nonaka, M. Igarashi, H. Mizuyama
    • Total Pages
      8
    • Publisher
      Springer
    • Related Report
      2014 Research-status Report
  • [Remarks] 研究者ホームページ

    • URL

      https://sites.google.com/site/ttnonaka/home/research

    • Related Report
      2016 Annual Research Report
  • [Remarks] 野中朋美(個人HP)

    • URL

      https://sites.google.com/site/ttnonaka/

    • Related Report
      2015 Research-status Report 2014 Research-status Report

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Published: 2014-04-04   Modified: 2019-12-27  

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