| 研究課題/領域番号 |
17K03686
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| 研究機関 | 神戸大学 |
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研究代表者 |
平田 燕奈 神戸大学, 経営学研究科, 研究員 (20791891)
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| 研究期間 (年度) |
2017-04-01 – 2020-03-31
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| キーワード | Container Liner Shipping / Service Characteristics / Service Quality / Ordered Logit / SCP / Merger and Acquisition / Price Cost Margins |
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| 研究実績の概要 |
The research in this year is mainly devoted to investigating key service characteristics in the container liner shipping (CLS) industry and its impact on customer satisfaction.It maps service quality dimensions to a new set of service characteristics based on the latest priorities of CLS companies. The data collected through online survey is regressed in a non-linear model. The results identifies the top three service characteristics influencing customer satisfaction while digitization tops the liner shipping managers’ agenda. The research was presented in the 11th International Conference of Asian Shipping and Logistics (ICASL) in June 2018. The full paper titled “Service characteristics and customer satisfaction in the container liner shipping industry“ is awarded as "Commended Paper“ by the conference scientific committee, and was published by the“Asian Journal of Shipping and Logistics" in March 2019.
Another succeeding research is conducted to estimate the influence of market structure and market conduct characteristics (such as market concentration, presence of alliances) on the firm performance in the CLS market. A distributed lag model is applied to estimate the dynamic effects. The research result will be presented in the International Association of Maritime Economist conference 2019.
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| 現在までの達成度 (区分) |
現在までの達成度 (区分)
2: おおむね順調に進展している
理由
Two papers are written, out of which one paper was published and the other is forthcoming in international journal. Another succeeding research is to be presented in an international conference in June 2019.
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| 今後の研究の推進方策 |
Conduct next step of research as initially planned.
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| 次年度使用額が生じた理由 |
国内学会と国際学会一回ずつの参加を予定しております。
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