Modeling a public library service conformable to user needs

2011 Fiscal Year Final Research Report

• Project/Area Number: 20300087
• Research Category: Grant-in-Aid for Scientific Research (B)
• Allocation Type: Single-year Grants
• Section: 一般
• Research Field: Library and information science/Humanistic social informatics
• Research Institution: Keio University
• Principal Investigator: TAMURA Shunsaku 慶應義塾大学, 文学部, 教授 (70129534)
• Co-Investigator(Renkei-kenkyūsha): MIWA Makiko 放送大学, 教授 (90333541) ; IKEYA Nozomi 慶應義塾大学, 文学部, 教授 (10297723) ; SAITO Yasunori 明治大学, 文学部, 教授 (80248640) ; KOSHIZUKA Mika 学習院女子大学, 国際交流文化学部, 教授 (70270444) ; KASAI Yumiko 玉川大学, 通信教育部, 准教授 (10365869)
• Research Collaborator: SAITO Seiichi 千葉経済大学, 短期大学部, 准教授 (20442072)
• Project Period (FY): 2008 – 2011
• Keywords: 公共図書館 / ビジネス支援サービス / 図書館経営

Research Abstract

Interviews and a national survey were conducted to make clear conditions for settling a new service supporting community problem-solving in public libraries. The results are as follows : 1. A new service actually consists of a set of multiple services. Each library put different emphases in component services with the result that a variety of services are provided by different libraries under the same service. 2. Librarians generally accept varieties of services, while they are persistently reluctant to work more due to the introduction of a new service. 3. Therefore it is crucial for its success to get understanding and participation of the staff as well as to give them opportunities to acquire skills necessary to implement the service. 4. It is effective for the development of a new service to cooperate with relevant organizations.

Research Products

• [Journal Article] In search of facilitating citizens 'problem solving : public libraries' collaborative development of services with related organizations (2011)
  • Author(s): Ikeya, N., Tamura, S., Miwa, M., Koshizuka, M., Saito, S., Kasai, Y.
  • Journal Title: Information Research Volume: vol.16, no.1 Pages: 468
  • Peer Reviewed
• [Journal Article] Satisfaction and the perception of usefulness among users of business information service in Japan (2008)
  • Author(s): Tamura, S., Miwa, M., Koshizuka, M., Ikeya, N., Saito, S., Kasai, Y., Saito, Y., Awamura, N.
  • Journal Title: Information Research Volume: vol.13, no.4 Pages: 366
  • Peer Reviewed
• [Presentation] In search of facilitating citizens 'problem solving : public libraries' collaborative development of services with related organizations (2010)
  • Author(s): Ikeya, N., Tamura, S., Miwa, M., Koshizuka, M., Saito, S., Kasai, Y
  • Organizer: Information Seeking in Context(ISIC 2010)
  • Place of Presentation: University of Murcia
  • Year and Date: 20100928-1002
• [Presentation] Phenomena of value co-creation in service (2010)
  • Author(s): Ikeya, N., Tamura, S
  • Organizer: Proceedings of the 2nd International Service Innovation Design Conference(ISIDC 2010)
  • Place of Presentation: Hakodate University
  • Year and Date: 20100918-20
• [Presentation] 公共図書館の付加価値サービスの構築を目指して:サービスの意義と要件を考える (2009)
  • Author(s): 田村俊作
  • Organizer: 平成21年度北日本図書館連盟研究協議会・第33回秋田県図書館大会
  • Place of Presentation: 秋田県,秋田県立図書館
  • Year and Date: 2009-10-09
• [Presentation] 公共図書館におけるビジネス支援サービスの有用性:日常業務遂行のために用いる利用者が持つ期待と実際の評価 (2009)
  • Author(s): 越塚美加, 田村俊作, 三輪眞木子, 池谷のぞみ, 齋藤誠一, 齋藤泰則, 河西由美子
  • Organizer: 2009年日本図書館情報学会春季研究集会
  • Place of Presentation: 埼玉県,駿河台大学
  • Year and Date: 2009-05-23
• [Presentation] The role of the Business Librarian Training Program in the business support service provided by public libraries (2009)
  • Author(s): Saito, S., MiwaM., Tamura, S., Kasai, Y., Ikeya, N., Koshizuka, M.
  • Organizer: Asia-Pacific Conference on Library & Information Education & Practice
  • Place of Presentation: Tsukuba, Japan
  • Year and Date: 2009-03-07
• [Presentation] ビジネス支援サービスの設計と運営 (2008)
  • Author(s): 池谷のぞみ
  • Organizer: 第94回全国図書館大会
  • Place of Presentation: 兵庫県,神戸学院大学
  • Year and Date: 2008-09-19
• [Presentation] Satisfaction and the perception of usefulness among users of business information service in Japan (2008)
  • Author(s): Tamura, S., Miwa, M., Koshizuka, M., Ikeya, N., Saito, S., Kasai, Y., Saito, Y., Awamura, N.
  • Organizer: Information Seeking In Context
  • Place of Presentation: Lithuania, Vilnius
  • Year and Date: 2008-09-18
• [Book] 利用者ニーズに適合した公共図書館サービスモデルの構築 (2012)
  • Author(s): 田村俊作, 三輪眞木子, 越塚美加, 池谷のぞみ, 齋藤誠一, 齋藤泰則, 河西由美子
  • Total Pages: 136
• [Remarks]
  • URL: http://web.keio.jp/.tamaran/research/bizlib/