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The impact of acquiring new customers and loss existing customers on managerial risk-taking

Research Project

Project/Area Number 16H07282
Research Category

Grant-in-Aid for Research Activity Start-up

Allocation TypeSingle-year Grants
Research Field Management
Research InstitutionWaseda University

Principal Investigator

Sasaki Hiroyuki  早稲田大学, 商学学術院総合研究所, 助手 (70779165)

Project Period (FY) 2016-08-26 – 2018-03-31
Project Status Completed (Fiscal Year 2017)
Budget Amount *help
¥2,600,000 (Direct Cost: ¥2,000,000、Indirect Cost: ¥600,000)
Fiscal Year 2017: ¥1,170,000 (Direct Cost: ¥900,000、Indirect Cost: ¥270,000)
Fiscal Year 2016: ¥1,430,000 (Direct Cost: ¥1,100,000、Indirect Cost: ¥330,000)
Keywords企業行動理論 / 生命保険業界 / 経営のリスクテイキング / 組織目標 / アスピレーション・レベル / パフォーマンス・フィードバック / 経営学 / 生命保険会社 / 企業の行動理論 / 生命保険 / リスクテイキング / 業績フィードバック
Outline of Final Research Achievements

This study examines a firm’s decisions on human resource allocation across geographic markets contingent on its market-level performance. From a behavioral perspective, we propose that managers apply aspiration levels for two sub-goals consisting of overall market-level performance: market extension (acquiring new contracts and customers) and market retention (retaining existing contracts and customers). Managers will allocate more human resources to a geographic market as its market extension performance is higher, whereas fewer human resources as its market retention performance is higher. Additionally, the attainment of market extension and retention aspirations strengthens each relationship. Finally, the impact of market extension performance on human resource allocation is stronger when the aspirations for market retention are satisfied. Using a unique dataset of life insurance companies in Japan from 2000 to 2015, we found strong support for the hypothesized relationships.

Report

(3 results)
  • 2017 Annual Research Report   Final Research Report ( PDF )
  • 2016 Annual Research Report
  • Research Products

    (7 results)

All 2018 2017

All Journal Article (2 results) (of which Peer Reviewed: 1 results,  Open Access: 1 results) Presentation (5 results) (of which Int'l Joint Research: 2 results,  Invited: 1 results)

  • [Journal Article] 保有契約高と新契約高のアスピレーション・レベルへの未達が資産運用でのリスクテイキングに与える影響―企業行動理論からのアプローチ―2017

    • Author(s)
      佐々木博之
    • Journal Title

      生命保険論集

      Volume: 第201号 Pages: 263-292

    • NAID

      40021422486

    • Related Report
      2017 Annual Research Report
  • [Journal Article] アスピレーション・レベルの実証研究レビュー―ゴール、引き起こされる企業行動、モデレーティング要因―2017

    • Author(s)
      佐々木博之
    • Journal Title

      早稲田大学大学院商学研究科紀要

      Volume: 第85号 Pages: 1-22

    • NAID

      120006367069

    • Related Report
      2017 Annual Research Report
    • Peer Reviewed / Open Access
  • [Presentation] The Impact of Market Extension and Retention Aspirations on Human Resource Allocation2018

    • Author(s)
      Sasaki, H. & Yamanoi, J.
    • Organizer
      The 78th Annual Meeting of the Academy of Management (Strategic Management Division), Chicago, Illinois, United States.
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Current Wealth, Gain and Loss: Organizational Risk-taking after Mixed Gambles2017

    • Author(s)
      Sasaki, H.
    • Organizer
      10th Asia Academy of Management Conference, Kitakyushu, Japan.
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] 保険契約実績の落ち込みと資産運用のリスクテイキングのパフォーマンス・フィードバック-生命保険会社のパネルデータでの統計的分析-2017

    • Author(s)
      佐々木博之
    • Organizer
      日本経営学会第91回大会
    • Related Report
      2017 Annual Research Report
  • [Presentation] 市場開拓と市場保持のアスピレーションが人的資源配分に与える影響-企業の行動理論からの統計的分析-2017

    • Author(s)
      佐々木博之
    • Organizer
      2017年度組織学会研究発表大会
    • Related Report
      2017 Annual Research Report
  • [Presentation] 保有契約高と新契約高のアスピレーション未達が生命保険会社の資産運用でのリスクテイキングに与える影響―企業の行動理論からのアプローチ―.2017

    • Author(s)
      佐々木博之
    • Organizer
      平成29年4月保険学セミナー東京, 生命保険文化センター
    • Related Report
      2017 Annual Research Report
    • Invited

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Published: 2016-09-02   Modified: 2019-03-29  

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