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Forming and losing process of human trusts on information technology with intention and dynamics

Research Project

Project/Area Number 17KT0155
Research Category

Grant-in-Aid for Scientific Research (C)

Allocation TypeMulti-year Fund
Section特設分野
Research Field The Information Society and Trust
Research InstitutionTokyo Institute of Technology

Principal Investigator

UMEMURO Hiroyuki  東京工業大学, 工学院, 教授 (80251651)

Project Period (FY) 2017-07-18 – 2020-03-31
Project Status Completed (Fiscal Year 2019)
Budget Amount *help
¥3,640,000 (Direct Cost: ¥2,800,000、Indirect Cost: ¥840,000)
Fiscal Year 2019: ¥1,300,000 (Direct Cost: ¥1,000,000、Indirect Cost: ¥300,000)
Fiscal Year 2018: ¥1,430,000 (Direct Cost: ¥1,100,000、Indirect Cost: ¥330,000)
Fiscal Year 2017: ¥910,000 (Direct Cost: ¥700,000、Indirect Cost: ¥210,000)
Keywords信頼 / 意図 / 感情 / 好意 / インタクション / 自尊心 / 社会的関係 / ロボット / インタラクション / エージェント
Outline of Final Research Achievements

The purpose of this study was to clarify the process of development and loss of trust for information technology used in personal context such as households. The target information technologies were those that are can be assumed to have their intentions virtually, and that expected to change their behaviors through the time of interaction with human users. For this purpose, based on the psychological literature on interpersonal trust, we proposed a model of the process of development of trust of users for the target information technology. The proposed model was validated through an experiment and further refined. Furthermore, we derived hypotheses on what styles of interactions with agents may result in different changes in trust, and verified them in experiments.

Academic Significance and Societal Importance of the Research Achievements

近年エージェントなど個人ユーザを支援する情報技術が普及しつつある。このような技術の受容に影響する心理的要因としてトラスト(信頼)が挙げられる。技術に対するトラストに関する従来の研究では、技術が意図を持たない、時間とともにその挙動が変化しない、といった仮定がなされていた。しかし前述のような情報技術には仮想的な意図が想定できたり、学習により個人に特化したサービスをするために時間とともに挙動が変化したりするものが多い。本研究は上記の限界を越えるために、新しいトラストの形成プロセスのモデルを提案した。本研究の成果は今後家庭内などでより個人の生活に寄り添う情報技術の設計に指針を与えるものである。

Report

(4 results)
  • 2019 Annual Research Report   Final Research Report ( PDF )
  • 2018 Research-status Report
  • 2017 Research-status Report
  • Research Products

    (5 results)

All 2019 2018 2017

All Presentation (5 results) (of which Int'l Joint Research: 3 results)

  • [Presentation] How Humans Develop Trust in Communication Robots: A Phased Model Based on Interpersonal Trust2019

    • Author(s)
      Rui Ogawa, Sung Park, Hiroyuki Umemuro
    • Organizer
      The 14th Annual ACM/IEEE International Conference on Human Robot Interaction
    • Related Report
      2019 Annual Research Report
    • Int'l Joint Research
  • [Presentation] How humans develop trust in communication robots: A phased model based on interpersonal trust2019

    • Author(s)
      Ogawa, R., Park, S., Umemuro, H.
    • Organizer
      The 14th Annual ACM/IEEE International Conference on Human Robot Interaction
    • Related Report
      2018 Research-status Report
    • Int'l Joint Research
  • [Presentation] Factors and development of cognitive and affective trust on social robots2018

    • Author(s)
      Gompei, T., Umemuro, H.
    • Organizer
      The 10th International Conference on Social Robotics
    • Related Report
      2018 Research-status Report
    • Int'l Joint Research
  • [Presentation] ユーザに「良い感情になって欲しいと願う」プロダクト: その要因とユーザに与える感情経験2017

    • Author(s)
      鈴木理紗子, 梅室博行
    • Organizer
      日本人間工学会第58回大会
    • Related Report
      2017 Research-status Report
  • [Presentation] 「見守られている感」の要因の特定と内発的動機づけへの影響2017

    • Author(s)
      有満勇人, 梅室博行
    • Organizer
      日本経営工学会2017年春季大会
    • Related Report
      2017 Research-status Report

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Published: 2017-07-21   Modified: 2021-02-19  

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