Employment and Human Resource Development at Call Centers in Japan

Research Project

Project/Area Number	20330078
Research Category	Grant-in-Aid for Scientific Research (B)
Allocation Type	Single-year Grants
Section	一般
Research Field	Business administration
Research Institution	The University of Tokyo
Principal Investigator	NITTA Michio 東京大学, 社会科研究所, 教授 (70114600)
Co-Investigator(Kenkyū-buntansha)	NAKAMURA Keisuke 東京大学, 社会科学研究所, 教授 (30227889)
Project Period (FY)	2008 – 2010
Project Status	Completed (Fiscal Year 2010)
Budget Amount *help	¥9,490,000 (Direct Cost: ¥7,300,000、Indirect Cost: ¥2,190,000) Fiscal Year 2010: ¥2,730,000 (Direct Cost: ¥2,100,000、Indirect Cost: ¥630,000) Fiscal Year 2009: ¥3,510,000 (Direct Cost: ¥2,700,000、Indirect Cost: ¥810,000) Fiscal Year 2008: ¥3,250,000 (Direct Cost: ¥2,500,000、Indirect Cost: ¥750,000)
Keywords	コールセンター / 雇用 / 人材育成 / 格差 / 就業形態多様化 / 従業員アンケート調査 / キャリア形成
Research Abstract	The project focused on problems at call centers in Japan using questionnaire surveys to employees. The surveys revealed low attachment to current workplace induced by dissatisfaction on wage level.

Report

(4 results)