Employment and Human Resource Development at Call Centers in Japan
Project/Area Number |
20330078
|
Research Category |
Grant-in-Aid for Scientific Research (B)
|
Allocation Type | Single-year Grants |
Section | 一般 |
Research Field |
Business administration
|
Research Institution | The University of Tokyo |
Principal Investigator |
NITTA Michio 東京大学, 社会科研究所, 教授 (70114600)
|
Co-Investigator(Kenkyū-buntansha) |
NAKAMURA Keisuke 東京大学, 社会科学研究所, 教授 (30227889)
|
Project Period (FY) |
2008 – 2010
|
Project Status |
Completed (Fiscal Year 2010)
|
Budget Amount *help |
¥9,490,000 (Direct Cost: ¥7,300,000、Indirect Cost: ¥2,190,000)
Fiscal Year 2010: ¥2,730,000 (Direct Cost: ¥2,100,000、Indirect Cost: ¥630,000)
Fiscal Year 2009: ¥3,510,000 (Direct Cost: ¥2,700,000、Indirect Cost: ¥810,000)
Fiscal Year 2008: ¥3,250,000 (Direct Cost: ¥2,500,000、Indirect Cost: ¥750,000)
|
Keywords | コールセンター / 雇用 / 人材育成 / 格差 / 就業形態多様化 / 従業員アンケート調査 / キャリア形成 |
Research Abstract |
The project focused on problems at call centers in Japan using questionnaire surveys to employees. The surveys revealed low attachment to current workplace induced by dissatisfaction on wage level.
|
Report
(4 results)
Research Products
(1 results)