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Studies on performance analysis of service system with impatient customers

Research Project

Project/Area Number 23710178
Research Category

Grant-in-Aid for Young Scientists (B)

Allocation TypeMulti-year Fund
Research Field Social systems engineering/Safety system
Research InstitutionHiroshima National College of Maritime Technology

Principal Investigator

SAKUMA Yutaka  広島商船高等専門学校, 流通情報工学科, 講師 (00434027)

Project Period (FY) 2011 – 2012
Project Status Completed (Fiscal Year 2012)
Budget Amount *help
¥1,560,000 (Direct Cost: ¥1,200,000、Indirect Cost: ¥360,000)
Fiscal Year 2012: ¥650,000 (Direct Cost: ¥500,000、Indirect Cost: ¥150,000)
Fiscal Year 2011: ¥910,000 (Direct Cost: ¥700,000、Indirect Cost: ¥210,000)
Keywords待ち行列 / 性能解析 / マルコフ連鎖 / 定常裾確率 / 漸近解析 / 制限時間のある待ち行列モデル / マルコフ過程 / 生産システム
Research Abstract

In this study, we consider a queueing model in which each waiting customer has a waiting time limit before the beginning of its service. We investigate the impact of the waiting time limits on the performance measures of the queueing model. To this end, we first we obtain the tail asymptotics of the waiting time distributions of served and impatient customers, and then provide an approximation for the waiting time distribution in an analytically tractable form. We next apply a Markovian approximation for the departure process of the impatient customers, and propose an approximation model. Through some simulation experiments, the approximation model is shown to have a good accuracy.

Report

(3 results)
  • 2012 Annual Research Report   Final Research Report ( PDF )
  • 2011 Research-status Report
  • Research Products

    (9 results)

All 2012 2011

All Journal Article (2 results) (of which Peer Reviewed: 2 results) Presentation (7 results)

  • [Journal Article] Stationary distribution of a multi-server vacation queue with constant impatient times2012

    • Author(s)
      Yutaka Sakuma and Atsushi Inoie
    • Journal Title

      Operations Research Letters

      Volume: 40巻 Issue: 4 Pages: 239-243

    • DOI

      10.1016/j.orl.2012.03.006

    • Related Report
      2012 Annual Research Report 2012 Final Research Report
    • Peer Reviewed
  • [Journal Article] Tail asymptotics for waiting time distribution of an M/M/s queue with general impatient time2011

    • Author(s)
      Yutaka Sakuma, Atsushi Inoie, Ken'ichi Kawanishi and Masakiyo Miyazawa
    • Journal Title

      Journal of Industrial and Management Optimization

      Volume: 7巻 Issue: 3 Pages: 593-606

    • DOI

      10.3934/jimo.2011.7.593

    • Related Report
      2012 Final Research Report 2011 Research-status Report
    • Peer Reviewed
  • [Presentation] 許容待ち時間を持つ待ち行列モデルにおける系内数分布について2012

    • Author(s)
      佐久間 大
    • Organizer
      日本OR 学会待ち行列研究部会, 第237回研究会
    • Place of Presentation
      東京工業大学
    • Year and Date
      2012-12-15
    • Related Report
      2012 Final Research Report
  • [Presentation] 利用客が一般許容待ち時間をもつ待ち行列モデルの近似解析2012

    • Author(s)
      佐久間 大, 井家 敦, 小林 正弘, 河西 憲一
    • Organizer
      日本OR 学会2012 年秋季研究発表会
    • Place of Presentation
      愛知県名古屋市
    • Related Report
      2012 Final Research Report
  • [Presentation] 許容待ち時間をもつ待ち行列モデル2012

    • Author(s)
      佐久間 大
    • Organizer
      日本オペレーションズ・リサーチ学会 待ち行列研究部会
    • Place of Presentation
      東京工業大学 大岡山キャンパス 西8号館(W)809号室
    • Related Report
      2012 Annual Research Report
  • [Presentation] An approximation of a PH/PH/c queue with a general impatient time distribution2012

    • Author(s)
      Yutaka Sakuma
    • Organizer
      7th International Conference on Queueing Theory and Network Applications
    • Place of Presentation
      京都大学 百周年時計台記念館
    • Related Report
      2012 Annual Research Report
  • [Presentation] An analysis of multi-server vacation queue with constant impatient times2011

    • Author(s)
      Yutaka Sakuma and Atsushi Inoie
    • Organizer
      The 6th International Conference on Queueing Theory and Network Applications (QTNA2011)
    • Place of Presentation
      Seoul, Korea
    • Related Report
      2012 Final Research Report
  • [Presentation] 客の途中離脱が窓口の休暇に起因するM/M/c 待ち行列モデルの定常解析2011

    • Author(s)
      佐久間 大, 井家 敦
    • Organizer
      日本OR 学会2011 年 秋季研究発表会,
    • URL

      http://hwstar.hiroshima-cmt.ac.jp/~sakusa/index.html

    • Place of Presentation
      兵庫県神戸市
    • Related Report
      2012 Final Research Report
  • [Presentation] An analysis of multi-server vacation queue with constant impatient times2011

    • Author(s)
      Sakuma, Y. and Inoie A
    • Organizer
      The 6th International Conference on Queueing Theory and Network Applications
    • Place of Presentation
      Seoul, Korea
    • Related Report
      2011 Research-status Report

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Published: 2011-08-05   Modified: 2019-07-29  

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