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A Study on Knowledge-based Service Value Chain System based on Experience and Credibility

Research Project

Project/Area Number 25240050
Research Category

Grant-in-Aid for Scientific Research (A)

Allocation TypeSingle-year Grants
Section一般
Research Field Web informatics, Service informatics
Research InstitutionKyoto University

Principal Investigator

Hara Yoshinori  京都大学, 経営管理大学院, 教授 (20437297)

Co-Investigator(Kenkyū-buntansha) 田中 克己  京都大学, 情報学研究科, 教授 (00127375)
TOYA Keiko  明治大学, グローバル・ビジネス研究科, 専任教授 (20350308)
杉山 歩  山梨英和大学, 人間文化学部, 准教授 (20586606)
竹村 幸祐  滋賀大学, 経済学部, 准教授 (20595805)
鈴木 智子  一橋大学, 大学院国際企業戦略研究科, 准教授 (20621759)
前川 佳一  京都大学, 経営管理大学院, 特定准教授 (30511290)
山内 裕  京都大学, 経営管理大学院, 准教授 (50596252)
神田 陽治  北陸先端科学技術大学院大学, 先端科学技術研究科, 教授 (80417261)
山川 義徳  株式会社エヌ・ティ・ティ・データ経営研究所(ニューロイノベーションユニット), その他部局等, 研究員 (80447945)
Co-Investigator(Renkei-kenkyūsha) MASUDA Hisashi  京都大学, 経営管理大学院, 特定講師 (70708875)
SHIMADA Satoshi  京都大学, 経営管理大学院, 特定助教 (10760514)
Research Collaborator Karagiannis Dimitris  University of Vienna, Research Group Knowledge Engineering, Professor
Quang Huy Truong  京都大学, 大学院経済学研究科
Project Period (FY) 2013-04-01 – 2018-03-31
Project Status Completed (Fiscal Year 2017)
Budget Amount *help
¥46,540,000 (Direct Cost: ¥35,800,000、Indirect Cost: ¥10,740,000)
Fiscal Year 2017: ¥7,930,000 (Direct Cost: ¥6,100,000、Indirect Cost: ¥1,830,000)
Fiscal Year 2016: ¥8,840,000 (Direct Cost: ¥6,800,000、Indirect Cost: ¥2,040,000)
Fiscal Year 2015: ¥9,880,000 (Direct Cost: ¥7,600,000、Indirect Cost: ¥2,280,000)
Fiscal Year 2014: ¥11,310,000 (Direct Cost: ¥8,700,000、Indirect Cost: ¥2,610,000)
Fiscal Year 2013: ¥8,580,000 (Direct Cost: ¥6,600,000、Indirect Cost: ¥1,980,000)
Keywordsサービスマネジメント / サービス・バリューチェーン / サービス情報学 / 経験価値 / 信頼価値 / サービス文化的要因 / サービス品質 / サービスケイパビリティ / サービスの文化的要因 / サービスバリューチェーン / サービス・バリューチェン / 高コンテクスト / 脳科学評価 / データマイニング / ハイコンテクスト
Outline of Final Research Achievements

We have studied on the value creation framework based on experience and credibility to maintain and enhance service values, and applied the proposed framewrok to practical service domains. With the integration of both information and human initiated service research activities, we have proposed a value co-creation model which focuses on high context communication information such as environments, non-verbal human behaviors. By applying the proposed model to SNS applications and local community brand developments, we have demonstrated the usefulness of our study. Implications we have derived are: (1) the richer the economic society is, the more impacts the experience and the credibility to others have, (2) an approach exists for global enhancement based on context-dependent services, (3) a balanced relationship exists between risks and performances in the supply chain management, etc. These research results contribute to avoiding the commoditization of service and product values.

Report

(6 results)
  • 2017 Annual Research Report   Final Research Report ( PDF )
  • 2016 Annual Research Report
  • 2015 Annual Research Report
  • 2014 Annual Research Report
  • 2013 Annual Research Report
  • Research Products

    (299 results)

All 2018 2017 2016 2015 2014 2013 Other

All Int'l Joint Research (9 results) Journal Article (67 results) (of which Int'l Joint Research: 13 results,  Peer Reviewed: 46 results,  Open Access: 21 results,  Acknowledgement Compliant: 5 results) Presentation (198 results) (of which Int'l Joint Research: 56 results,  Invited: 29 results) Book (25 results)

  • [Int'l Joint Research] University of California, Los Angeles/The Pennsylvania State University(米国)

    • Related Report
      2017 Annual Research Report
  • [Int'l Joint Research] Curtin University(オーストラリア)

    • Related Report
      2017 Annual Research Report
  • [Int'l Joint Research] Nanyang Technological University(シンガポール)

    • Related Report
      2017 Annual Research Report
  • [Int'l Joint Research] ESADE(スペイン)

    • Related Report
      2017 Annual Research Report
  • [Int'l Joint Research] ESSEC/EMLYON(フランス)

    • Related Report
      2017 Annual Research Report
  • [Int'l Joint Research] School of Information, UC Berkeley(米国)

    • Related Report
      2015 Annual Research Report
  • [Int'l Joint Research] Curtin University(Australia)

    • Related Report
      2015 Annual Research Report
  • [Int'l Joint Research] Durham University(United Kingdom)

    • Related Report
      2015 Annual Research Report
  • [Int'l Joint Research] International Islamic University(Malaysia)

    • Related Report
      2015 Annual Research Report
  • [Journal Article] Supply chain risk management: manufacturing- and service-oriented firms2018

    • Author(s)
      Huy Truong Quang, Yoshinori Hara
    • Journal Title

      Journal of Manufacturing Technology Management

      Volume: 29 Pages: 218-239

    • Related Report
      2017 Annual Research Report
    • Peer Reviewed / Int'l Joint Research
  • [Journal Article] Value in Service Study2018

    • Author(s)
      戸谷 圭子
    • Journal Title

      Serviceology

      Volume: 4 Issue: 4 Pages: 4-8

    • DOI

      10.24464/serviceology.4.4_4

    • NAID

      130006321490

    • ISSN
      2188-5362, 2423-916X
    • Related Report
      2017 Annual Research Report
    • Open Access
  • [Journal Article] サービスエクセレンスとは -サービス標準化に向けて-2018

    • Author(s)
      戸谷 圭子
    • Journal Title

      情報処理

      Volume: 59(5) Pages: 412-415

    • Related Report
      2017 Annual Research Report
    • Open Access
  • [Journal Article] 日本の製造業サービス化の現状 -サービス化類型と障害-2018

    • Author(s)
      戸谷 圭子
    • Journal Title

      品質

      Volume: 48(2) Pages: 12-17

    • NAID

      130007807927

    • Related Report
      2017 Annual Research Report
    • Open Access
  • [Journal Article] Relationship between the evaluation of outcome- versus process-oriented service recovery and action identification2018

    • Author(s)
      鈴木智子・竹村幸祐・浜村武
    • Journal Title

      Journal of Marketing & Distribution

      Volume: 21 Issue: 1 Pages: 67-75

    • DOI

      10.5844/jsmd.21.1_67

    • NAID

      130006594646

    • ISSN
      1345-9015, 2186-0939
    • Related Report
      2017 Annual Research Report
    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Journal Article] 文化差の一般的説明を求めて: 『日本人は論理的に考えることが本当に苦手なのか』へのコメント2018

    • Author(s)
      竹村幸祐
    • Journal Title

      児童心理学の進歩

      Volume: 57

    • Related Report
      2017 Annual Research Report
    • Peer Reviewed
  • [Journal Article] Consumer Evaluation of Healthy, Unpleasant-Tasting Food and the Post-Taste Effect of Positive Information2018

    • Author(s)
      Suzuki Satoko, Park Jaewoo
    • Journal Title

      Food Quality and Preference

      Volume: 66 Pages: 107-110

    • DOI

      10.1016/j.foodqual.2018.01.006

    • Related Report
      2017 Annual Research Report
    • Peer Reviewed / Open Access
  • [Journal Article] Self-gifting in interdependent cultures: Lonely mothers and self-compassion.2018

    • Author(s)
      Suzuki, S., & Kanno, S.
    • Journal Title

      European Advances in Consumer Research

      Volume: 印刷中

    • Related Report
      2017 Annual Research Report
    • Peer Reviewed / Open Access
  • [Journal Article] Risks and performance in supply chain: the push effect2017

    • Author(s)
      Huy Truong Quang, Yoshinori Hara
    • Journal Title

      International Journal of Production Research

      Volume: 56 Issue: 4 Pages: 1369-1388

    • DOI

      10.1080/00207543.2017.1363429

    • Related Report
      2017 Annual Research Report
    • Peer Reviewed / Int'l Joint Research
  • [Journal Article] Toward A Knowledge Management Framework for Auditing Processes2017

    • Author(s)
      Hoang To Loan Nguyen, Youji Kohda
    • Journal Title

      International Journal of Knowledge and Systems Science

      Volume: 8 Pages: 45-67

    • Related Report
      2017 Annual Research Report
    • Peer Reviewed
  • [Journal Article] Application of MOOCs for Borrowers’ Financial Education in Microfinance2017

    • Author(s)
      Md. Abul Kalam Siddike, Youji Kohda, Monirul Hoque
    • Journal Title

      Knowledge Management & E-Learning: An International Journal

      Volume: 9 Pages: 160-176

    • Related Report
      2017 Annual Research Report
    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Journal Article] Evaluating distal and proximal explanations for withdrawal: A rejoinder to Varnum and Kwon's "The ecology of withdrawal"2017

    • Author(s)
      Norasakkunkit, V., Uchida, Y., & Takemura, K.
    • Journal Title

      Frontiers in Psychology

      Volume: 8 Pages: 1-5

    • DOI

      10.3389/fpsyg.2017.02085

    • Related Report
      2017 Annual Research Report
    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Journal Article] Entity Ranking by Learning and Inferring Pairwise Preferences from User Reviews2017

    • Author(s)
      Uchida Shinryo、Yamamoto Takehiro、Kato Makoto P.、Ohshima Hiroaki、Tanaka Katsumi
    • Journal Title

      Proceedings of the 13th Asia Information Retrieval Societies Conference

      Volume: なし Pages: 141-153

    • DOI

      10.1007/978-3-319-70145-5_11

    • ISBN
      9783319701448, 9783319701455
    • Related Report
      2017 Annual Research Report
    • Peer Reviewed
  • [Journal Article] 相互行為とてのクリーニング;クリーニング店の接客場面の会話分析2017

    • Author(s)
      平本 毅, 山内 裕
    • Journal Title

      日本語学

      Volume: 36(4) Pages: 18-30

    • Related Report
      2017 Annual Research Report
    • Peer Reviewed
  • [Journal Article] サービスエンカウンターにおける店員の「気づき」の会話分析2017

    • Author(s)
      平本毅、山内裕
    • Journal Title

      質的心理学研究

      Volume: 16 Pages: 79-98

    • NAID

      130007872467

    • Related Report
      2016 Annual Research Report
    • Peer Reviewed
  • [Journal Article] ユーザー〈脱〉中心サービスデザイン2017

    • Author(s)
      山内裕、佐藤那央
    • Journal Title

      サービソロジー

      Volume: 4 Pages: 10-15

    • NAID

      130007806420

    • Related Report
      2016 Annual Research Report
  • [Journal Article] サービスデザイン再考─ 相互主観性からの視座 ─2017

    • Author(s)
      山内裕、佐藤那央
    • Journal Title

      マーケティングジャーナル

      Volume: 35 Pages: 67-74

    • NAID

      130007837015

    • Related Report
      2016 Annual Research Report
    • Acknowledgement Compliant
  • [Journal Article] Developing an Ad Hoc Questionnaire Model for Extracting Consumer Behaviour in Service Encounter2017

    • Author(s)
      Hisashi Masuda, Yoshinori Hara
    • Journal Title

      Serviceology for Smart Service System

      Volume: なし Pages: 183-195

    • DOI

      10.1007/978-4-431-56074-6_20

    • ISBN
      9784431560722, 9784431560746
    • Related Report
      2016 Annual Research Report
    • Peer Reviewed
  • [Journal Article] Culture and group-based emotions: Could group-based emotions be dialectical?2016

    • Author(s)
      Lu, M., Hamamura, T., Doosje, B., Suzuki, S., & Takemura, K.
    • Journal Title

      Cognition and Emotion

      Volume: - Issue: 5 Pages: 1-13

    • DOI

      10.1080/02699931.2016.1185394

    • Related Report
      2017 Annual Research Report 2016 Annual Research Report
    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Journal Article] Self-expression and relationship formation in high relational mobility environments: A study of dual users of American and Japanese social networking sites.2016

    • Author(s)
      Takemura, K., & Suzuki, S.
    • Journal Title

      International Journal of Psychology

      Volume: NA Issue: 3 Pages: 1-5

    • DOI

      10.1002/ijop.12208

    • Related Report
      2017 Annual Research Report 2016 Annual Research Report 2015 Annual Research Report
    • Peer Reviewed / Int'l Joint Research
  • [Journal Article] 共創価値測定尺度 -FKE value model-2016

    • Author(s)
      戸谷 圭子
    • Journal Title

      サービソロジー

      Volume: 3(2) Pages: 32-35

    • NAID

      130007719697

    • Related Report
      2016 Annual Research Report
  • [Journal Article] Co-creation of Socio-economic Values in Islamic Banking Service: Case Study Research in Pakistan2016

    • Author(s)
      Amna Javed, Youji Kohda, Hisashi Masuda
    • Journal Title

      Journal of Creation Value

      Volume: 2-1 Issue: 1 Pages: 1-15

    • DOI

      10.1177/2394964315627252

    • Related Report
      2016 Annual Research Report 2015 Annual Research Report
    • Peer Reviewed / Acknowledgement Compliant
  • [Journal Article] Improving the multidimensional sequencing of hotel rooms on an online travel agency web site2016

    • Author(s)
      Napaporn Rianthong, Aussadavut Dumrongsiri, Youji Kohda
    • Journal Title

      Electronic Commerce Research and Applications

      Volume: 17 Pages: 74-86

    • DOI

      10.1016/j.elerap.2016.03.002

    • Related Report
      2016 Annual Research Report 2015 Annual Research Report
    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Journal Article] Optimizing customer searching experience of online hotel booking by sequencing hotel choices and selecting online reviews: A mathematical model approac2016

    • Author(s)
      Napaporn Rianthong, Aussadavut Dumrongsiri, Youji Kohda
    • Journal Title

      Tourism Management Perspectives

      Volume: 20 Pages: 55-65

    • DOI

      10.1016/j.tmp.2016.07.003

    • Related Report
      2016 Annual Research Report
    • Peer Reviewed / Int'l Joint Research
  • [Journal Article] Reflexivity of routines: An ethnomethodological investigation of initial service encounters at sushi bars in Tokyo2016

    • Author(s)
      Yamauchi. Y, & Hiramoto, T
    • Journal Title

      Organization Studies

      Volume: 37 Issue: 10 Pages: 1473-1499

    • DOI

      10.1177/0170840616634125

    • NAID

      120006534634

    • Related Report
      2016 Annual Research Report
    • Peer Reviewed / Acknowledgement Compliant
  • [Journal Article] Consuming “to have no self”: Kawaii consumption in Japanese women’s identity work.2016

    • Author(s)
      Suzuki, S., Kanno, S., Mizukoshi, K., & Fujikawa, Y.
    • Journal Title

      Advances in Consumer Research.

      Volume: 44 Pages: 348-358

    • Related Report
      2016 Annual Research Report
    • Peer Reviewed / Open Access
  • [Journal Article] 共同ブランドにおける親ブランドの一致に関する考察2016

    • Author(s)
      鈴木智子・阿久津聡
    • Journal Title

      マーケティングジャーナル

      Volume: 36(1) Pages: 72-87

    • Related Report
      2016 Annual Research Report
    • Peer Reviewed / Open Access
  • [Journal Article] Contextual effect of wealth on independence: An examination through regional differences in China.2016

    • Author(s)
      Takemura, K., Hamamura, T., Guan, Y., & Suzuki, S.
    • Journal Title

      Frontiers in Psychology

      Volume: 7:384 Pages: 1-9

    • DOI

      10.3389/fpsyg.2016.00384

    • NAID

      120005947035

    • Related Report
      2016 Annual Research Report 2015 Annual Research Report
    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Journal Article] When a smile does no good: Creativity reduction among avoidance- vs. approach-oriented individuals in dyadic interactions.2016

    • Author(s)
      Fujiwara, K., Takemura, K., & Suzuki, S.
    • Journal Title

      International Journal of Innovation Management

      Volume: NA Issue: 04 Pages: 00-00

    • DOI

      10.1142/s1363919616400077

    • Related Report
      2016 Annual Research Report 2015 Annual Research Report
    • Peer Reviewed / Int'l Joint Research
  • [Journal Article] 経験的属性によるオブジェクト検索2016

    • Author(s)
      内田 臣了,山本 岳洋,加藤 誠,大島 裕明,田中 克己
    • Journal Title

      日本データベース学会和文論文誌

      Volume: 14-7 Pages: 1-7

    • Related Report
      2015 Annual Research Report
    • Peer Reviewed / Open Access
  • [Journal Article] 不確かな順序関係の分析に基づく経験的属性によるオブジェクト検索2016

    • Author(s)
      内田 臣了,山本 岳洋,加藤 誠,大島 裕明,田中 克己
    • Journal Title

      第8回データ工学と情報マネジメントに関するフォーラム(第14回日本データベース学会年次大会)論文集

      Volume: C2-4 Pages: 1-8

    • Related Report
      2015 Annual Research Report
    • Peer Reviewed / Open Access / Acknowledgement Compliant
  • [Journal Article] サービスデザイン再考2016

    • Author(s)
      山内 裕,佐藤 那央
    • Journal Title

      マーケティング ジャーナル

      Volume: 35-3 Pages: 64-74

    • Related Report
      2015 Annual Research Report
  • [Journal Article] 鮨屋のサービス文化と雑談2016

    • Author(s)
      平本 毅,山内 裕
    • Journal Title

      雑談の美学:言語研究からの再考 (村田和代,井出里咲子 編)

      Volume: 2 Pages: 73-95

    • Related Report
      2015 Annual Research Report
  • [Journal Article] Conceptualizing the Ontological Framework for Service Dominant Logic for Islamic Banking and Finance2016

    • Author(s)
      Amna Javed, Roslina Othman, Youji Kohda
    • Journal Title

      Journal of Emerging Issues in Economics, Finance and Banking

      Volume: 1-1 Pages: 1776-1792

    • Related Report
      2015 Annual Research Report
    • Peer Reviewed / Open Access / Int'l Joint Research / Acknowledgement Compliant
  • [Journal Article] Towards a service system for social innovation in education: A possible application of MOOCs2016

    • Author(s)
      Md. Abul Kalam Siddike, Youji Kohda
    • Journal Title

      Knowledge Management & E-Learning

      Volume: 8-1 Pages: 153-169

    • Related Report
      2015 Annual Research Report
    • Peer Reviewed / Open Access
  • [Journal Article] Artistic Distance: Body Movements as Launching Points For Art Inquiry2015

    • Author(s)
      Kimiko Ryokai, Noriko Misra, Yoshinori Hara
    • Journal Title

      Extended Abstracts on Human Factors in Computing Systems

      Volume: CHI EA '15 Pages: 679-686

    • DOI

      10.1145/2702613.2702958

    • Related Report
      2015 Annual Research Report
    • Peer Reviewed / Open Access / Int'l Joint Research
  • [Journal Article] The relationship between contingencies of self-worth and workers’ mental health2015

    • Author(s)
      笹川果央理・竹村幸祐・内田由紀子
    • Journal Title

      Stress Science Research

      Volume: 30 Issue: 0 Pages: 131-137

    • DOI

      10.5058/stresskagakukenkyu.30.131

    • NAID

      130005119961

    • ISSN
      1341-9986, 1884-5525
    • Related Report
      2015 Annual Research Report
    • Peer Reviewed / Open Access
  • [Journal Article] Reflexive Organizing for Knowledge Sharing: An Ethnomethodological Study of Service Technicians2015

    • Author(s)
      Yutaka Yamauchi
    • Journal Title

      Journal of Management Studies

      Volume: 52-6 Issue: 6 Pages: 742-765

    • DOI

      10.1111/joms.12136

    • NAID

      120005676645

    • Related Report
      2015 Annual Research Report
    • Peer Reviewed / Open Access
  • [Journal Article] ルーチンの達成における説明可能性: クリーニング店のオプション提案の会話分析2015

    • Author(s)
      山内 裕, 平本 毅, 泉 博子, 張 承姫
    • Journal Title

      組織科学

      Volume: 49-2 Pages: 53-65

    • NAID

      130005162111

    • Related Report
      2015 Annual Research Report 2014 Annual Research Report
    • Peer Reviewed / Open Access
  • [Journal Article] A model for measuring service co-created value2015

    • Author(s)
      Keiko Toya
    • Journal Title

      MBS レビュー

      Volume: 第11号

    • NAID

      120005823332

    • Related Report
      2014 Annual Research Report
  • [Journal Article] Inner Conflict between Nuclear Power Generation and Electricity Rates: A Japanese Case Study2015

    • Author(s)
      Takanori Ida, Kosuke Takemura and Masayuki Sato
    • Journal Title

      Energy Policy

      Volume: 48 Pages: 61-69

    • DOI

      10.1016/j.eneco.2014.11.019

    • Related Report
      2014 Annual Research Report
    • Peer Reviewed
  • [Journal Article] Extension officers as social coordinators: Comparisons between agricultural and fishing communities in Japan2015

    • Author(s)
      Takemura, K., Uchida, Y., & Fujino, M.
    • Journal Title

      Psychologia

      Volume: 印刷中

    • NAID

      130005085420

    • Related Report
      2014 Annual Research Report
    • Peer Reviewed
  • [Journal Article] 「おもてなし」で競争優位性を築く海外展開―株式会社ファミリーマート―2015

    • Author(s)
      鈴木 智子
    • Journal Title

      マーケティング・ジャーナル

      Volume: 34(3)

    • Related Report
      2014 Annual Research Report
  • [Journal Article] サービス学における『おもてなし』 ~ サービス価値の持続と発 展に向けて ~2014

    • Author(s)
      原 良憲
    • Journal Title

      サービス学会 学会誌 「サービソロジー 」

      Volume: Vol.1, No.3

    • NAID

      130006516359

    • Related Report
      2014 Annual Research Report
  • [Journal Article] サービス・クリエイティブクラスの人材育成2014

    • Author(s)
      原 良憲
    • Journal Title

      サービス学会 学会誌 「サービソロジー 」

      Volume: Vol.1, No.1

    • NAID

      130007064114

    • Related Report
      2014 Annual Research Report
  • [Journal Article] 世界に先駆けた脳情報産業の創出に向けて ~脳情報の可視化と制御技術の可能性と課題~2014

    • Author(s)
      山川 義徳
    • Journal Title

      月刊経団連

      Volume: 10月号

    • Related Report
      2014 Annual Research Report
  • [Journal Article] 応用脳科学と経営2014

    • Author(s)
      山川 義徳, 金井 良太
    • Journal Title

      組織科学

      Volume: 47

    • NAID

      130004699053

    • Related Report
      2014 Annual Research Report
    • Peer Reviewed
  • [Journal Article] IFRS導入時の経営者の公正価値評価に関する脳実験研究-時間割引・社会割引の観点から-2014

    • Author(s)
      山地 秀俊, 後藤 雅敏, 山川 義徳
    • Journal Title

      国民経済雑誌

      Volume: 210巻第二号

    • NAID

      110009821195

    • Related Report
      2014 Annual Research Report
    • Peer Reviewed
  • [Journal Article] Being different leads to being connected: On the adaptive function of uniqueness in "open" societies2014

    • Author(s)
      Kosuke Takemura
    • Journal Title

      Journal of Cross-Cultural Psychology

      Volume: Vol.45 Issue: 10 Pages: 1579-1593

    • DOI

      10.1177/0022022114548684

    • Related Report
      2014 Annual Research Report
    • Peer Reviewed
  • [Journal Article] 検索専門性と事前知識に着目した検索行動とタスク満足度の関係性分析2014

    • Author(s)
      梅本 和俊, 山本 岳洋, 田中 克己
    • Journal Title

      情報処理学会論文誌(トランザクション)データベース(TOD64)

      Volume: 7

    • NAID

      110009864289

    • Related Report
      2014 Annual Research Report
    • Peer Reviewed
  • [Journal Article] 誕生・使用事由によるレシピ検索~生い立ちレシピサーチ~2014

    • Author(s)
      門脇 拓也, 山肩 洋子, 森 信介, 田中 克己
    • Journal Title

      日本データベース学会和文論文誌

      Volume: 13

    • Related Report
      2014 Annual Research Report
    • Peer Reviewed
  • [Journal Article] User knowledge transformation through design: A historical materialism perspective2014

    • Author(s)
      Yutaka Yamauchi
    • Journal Title

      Information and Organization

      Volume: 24

    • NAID

      120005512257

    • Related Report
      2014 Annual Research Report
    • Peer Reviewed
  • [Journal Article] 言語と情報への会話分析によるアプローチ:ハンバーガー店の調査から2014

    • Author(s)
      平本 毅, 山内 裕, 北野 清晃
    • Journal Title

      日本情報経営学会誌

      Volume: 1

    • Related Report
      2014 Annual Research Report
  • [Journal Article] 闘いとしてのサービス-顧客インタラクションのエスノメソドロジー研究2014

    • Author(s)
      山内 裕, 平本 毅
    • Journal Title

      組織学会大会論文集

      Volume: 32

    • NAID

      130005001696

    • Related Report
      2014 Annual Research Report
  • [Journal Article] サービス業のグローバル・ブランディングに関する再考:ユニバーサル・スタジオの事例から2014

    • Author(s)
      鈴木 智子, 竹村 幸祐
    • Journal Title

      マーケティング・ジャーナル

      Volume: 33(3)

    • NAID

      130007939140

    • Related Report
      2014 Annual Research Report
  • [Journal Article] CROSS-BORDER GATEKEEPER OF FOREIGN CREATIVE INDUSTRY PRODUCTS: THE CASE OF MANGA (JAPANESE COMICS) AND SUSHI IN FRENCH MARKET2014

    • Author(s)
      Takeshi, M., Suzuki, S., & Washida, Y.
    • Journal Title

      2014 Global Marketing Conference at Singapore Proceedings

      Volume: 1 Pages: 149-152

    • DOI

      10.15444/gmc2014.01.07.04

    • Related Report
      2014 Annual Research Report
    • Peer Reviewed
  • [Journal Article] サービス業のグローバル・ブランディングに関する再考: ユニバーサル・スタジオの事例から2014

    • Author(s)
      鈴木智子・竹村幸祐
    • Journal Title

      マーケティングジャーナル

      Volume: 33 Pages: 108-126

    • NAID

      130007939140

    • Related Report
      2013 Annual Research Report
  • [Journal Article] Roles of extension officers to promote social capital in Japanese agricultural communities2014

    • Author(s)
      Takemura, K., Uchida, Y., & Yoshikawa, S.
    • Journal Title

      PLoS ONE

      Volume: 9 Issue: 3 Pages: e91975-e91975

    • DOI

      10.1371/journal.pone.0091975

    • Related Report
      2013 Annual Research Report
  • [Journal Article] サービス共創価値の構造に関する考察2014

    • Author(s)
      戸谷圭子
    • Journal Title

      マーケティング・ジャーナル

      Volume: 第33巻第3号(通巻第31号) Pages: 32-45

    • NAID

      130007939136

    • Related Report
      2013 Annual Research Report
  • [Journal Article] Negotiating Selves in Initial Service Encounters: Conversation Analysis of Sushi Restaurant.2014

    • Author(s)
      Yamauchi, Y. & Hiramoto, T.
    • Journal Title

      Serviceology for Services. Springer

      Volume: 印刷中

    • Related Report
      2013 Annual Research Report
    • Peer Reviewed
  • [Journal Article] 社会心理学・文化心理学的視座からの日中関係の検討: 好意的申し出への反応における内集団バイアス2013

    • Author(s)
      竹村幸祐・浜村武・鈴木智子
    • Journal Title

      組織科学

      Volume: 46 Pages: 45-55

    • NAID

      130004673102

    • Related Report
      2013 Annual Research Report
  • [Journal Article] Social ecology moderates the association between self-esteem and happiness2013

    • Author(s)
      Yuki, M., Sato, K., Takemura, K., & Oishi, S.
    • Journal Title

      Journal of Experimental Social Psychology

      Volume: 49 Issue: 4 Pages: 741-746

    • DOI

      10.1016/j.jesp.2013.02.006

    • NAID

      120005228699

    • Related Report
      2013 Annual Research Report
    • Peer Reviewed
  • [Journal Article] Cultural variation in the minimal group effect2013

    • Author(s)
      Falk, C. F., Heine, S. J., & Takemura, K.
    • Journal Title

      Journal of Cross-Cultural Psychology

      Volume: 45 Issue: 2 Pages: 137-153

    • DOI

      10.1177/0022022113492892

    • Related Report
      2013 Annual Research Report
    • Peer Reviewed
  • [Journal Article] 資生堂:グローバル展開-中国における「おもてなし」サービスの活用2013

    • Author(s)
      鈴木智子・原田緑
    • Journal Title

      一橋ビジネスレビュー

      Volume: 61(3) Pages: 142-151

    • Related Report
      2013 Annual Research Report
  • [Journal Article] Culture and social media: Exploration of differences between the U.S. and Japan.2013

    • Author(s)
      Suzuki, S., & Takemura, K.
    • Journal Title

      Advanced series in management

      Volume: 11 Pages: 245-258

    • Related Report
      2013 Annual Research Report
    • Peer Reviewed
  • [Journal Article] サービス・イノベーションの研究動向: 価値共創とその背景を中心に2013

    • Author(s)
      THI TUYET Tran Nhung, 原 良憲
    • Journal Title

      システム制御情報学会誌

      Volume: 57 Pages: 485-492

    • NAID

      110009685988

    • Related Report
      2013 Annual Research Report
    • Peer Reviewed
  • [Journal Article] 日本型クリエイティブ・サービスの価値共創モデル - 暗黙的情報活用に基づく価値共創モデルの発展的整理 -2013

    • Author(s)
      原 良憲, 岡 宏樹
    • Journal Title

      研究 技術 計画

      Volume: 28 Pages: 254-261

    • Related Report
      2013 Annual Research Report
    • Peer Reviewed
  • [Presentation] サービス標準化におけるコンセプトダイアグラム2018

    • Author(s)
      戸谷圭子
    • Organizer
      サービス学会第6回国内大会
    • Related Report
      2017 Annual Research Report
  • [Presentation] サービスエクセレンスの国際標準化動向2018

    • Author(s)
      戸谷圭子
    • Organizer
      サービス学会第6回国内大会
    • Related Report
      2017 Annual Research Report
  • [Presentation] サービスエクセレンスの国際標準化動向2018

    • Author(s)
      持丸正明、戸谷圭子
    • Organizer
      サービス学会第6回国内大会
    • Related Report
      2017 Annual Research Report
  • [Presentation] リゾート施設における低速モビリティの利用調査2018

    • Author(s)
      荒木幸代、渡辺仁、藤井北斗、見米清隆、小林吉之、丹野愼太郎、宇佐美由布子、戸谷圭子
    • Organizer
      サービス学会第6回国内大会
    • Related Report
      2017 Annual Research Report
  • [Presentation] People’s Interactions with Cognitive Assistants for Enhanced Performances2018

    • Author(s)
      Md Abul Kalam Siddike, Jim Spohrer, Haluk Demirkan, Youji Kohda
    • Organizer
      HICSS 51
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Towards a Framework of Trust Determinants in People and Cognitive Assistants Interactions2018

    • Author(s)
      Md Abul Kalam Siddike, Youji Kohda
    • Organizer
      HICSS 51
    • Related Report
      2017 Annual Research Report
  • [Presentation] Because I’m afraid to be punished, I don’t give: The role of relational mobility and fear in charitable behavior.2018

    • Author(s)
      Suzuki, S., Akutsu, S., & Fujikawa, Y.
    • Organizer
      2018 International Conference of Asian Marketing Associations
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Rebuilding Evolution: A Service Science Perspective2017

    • Author(s)
      Jim Spohler, SIDDIKE, Md.Abul Kalam, Youji Kohda
    • Organizer
      Hawaii International Conference on System Sciences (HICSS-50)
    • Place of Presentation
      Honolulu, USA
    • Year and Date
      2017-01-04
    • Related Report
      2016 Annual Research Report
  • [Presentation] The Resonant Influence of Risks on Supply Chain Performance; An Empirical Study at Construction Service Sector2017

    • Author(s)
      Huy Truong Quang, Yoshinori Hara
    • Organizer
      5th International Conference on Serviceology
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Survey of Servitization Barriers in Japanese Manufacturers2017

    • Author(s)
      Koji Kimita, Keiko Toya, Shintaro Tanno, Yoshiki Shimomura
    • Organizer
      5th International Conference on Serviceology
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Quantitative Analysis of Obstacles to Servitzation of Japanese Firms; on FKE Value co-creation2017

    • Author(s)
      Keiko Toya, Kentaro Watanabe, Shintaro Tanno, Masaaki Mochimaru
    • Organizer
      Spring Servitization Conference 2017
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Examining the Structure and Aspects of Value Proposition: A Service Dominant Logic Perspective2017

    • Author(s)
      Amna Javed, Youji Kohda
    • Organizer
      QUIS15 symposium
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Innovating the sustainable business model: The case of Local Alike2017

    • Author(s)
      Janthorn Sinthupundaja, Youji Kohda, Navee Chiadamrong
    • Organizer
      2017 R&D Management Conference
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Enabling Digital transformation in SMEs by Combining Enterprise Ontologies and Service Blueprinting2017

    • Author(s)
      Ahson Javaid, Sabrina Kurjakovic, Hisashi Masuda, Youji Kohda
    • Organizer
      ICServ2017
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Knowledge Science as the Core Logic of Resource Integration: An evolutionary view of value propositions in S-D logic2017

    • Author(s)
      Youji Kohda, Hoang To Loan Nguyen, Amna Javed
    • Organizer
      ICServ2017
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Wisdom Service Systems: Harmonious Interactions between People and Machines2017

    • Author(s)
      Md. Abul Kalam Siddike, Kauzuo Iwano, Kazuyoshi Hidaka, Youji Kohda, Jim Spohrer
    • Organizer
      AHFE 2017
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Customer Value Calculus: An Analogy in a Service System Network,2017

    • Author(s)
      Stephen K. Kwan, Md. Abul Kalam Siddike, Youji Kohda
    • Organizer
      AHFE 2017
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Social capital and residential mobility A multilevel analysis of prosocial behavior in Japanese local communities.2017

    • Author(s)
      Takemura, K., Fukushima, S., & Uchida, Y.
    • Organizer
      the MIDJA/MIDUS workshop
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research / Invited
  • [Presentation] 規範が協力行動を支えなくなる条件: 個人の住居流動性 vs. コミュニティの住居流動性2017

    • Author(s)
      竹村幸祐・福島慎太郎・内田由紀子
    • Organizer
      日本社会心理学会第58回大会
    • Related Report
      2017 Annual Research Report
  • [Presentation] 集合的問題解決の一環としての相互独立性2017

    • Author(s)
      竹村幸祐
    • Organizer
      2017年度 第2回名古屋社会心理学研究会
    • Related Report
      2017 Annual Research Report
    • Invited
  • [Presentation] 経験の分散表現による意味類似性判定と経験価値を提供する地物検索2017

    • Author(s)
      松村優也,大島裕明,田中克己,吉川正俊
    • Organizer
      平成29年度情報処理学会関西支部 支部大会
    • Related Report
      2017 Annual Research Report
  • [Presentation] ダイバーシティによるイノベーションへの影響:「普遍的-多様的」リーダーの調整効果2017

    • Author(s)
      鈴木智子・竹村幸祐
    • Organizer
      日本商業学会第67回全国研究大会
    • Related Report
      2017 Annual Research Report
  • [Presentation] The Effects of Diversity in Innovation: The Moderating Role of Universal-Diverse Leaders.2017

    • Author(s)
      Suzuki S. & Takemura, K.
    • Organizer
      Academy of International Business, 2017 Annual Meeting
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] New Customers for an Old Service: A Case of Sushi in Japan.2017

    • Author(s)
      Yamauchi, Y., Suzuki, S., & Matsui, T.
    • Organizer
      Consumer Culture Theory Conference 2017
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Service as Intersubjective Struggle: A Study of Sushi2017

    • Author(s)
      Yamauchi, Y.
    • Organizer
      International Conference on Serviceology
    • Related Report
      2017 Annual Research Report
    • Int'l Joint Research / Invited
  • [Presentation] 三方よし・四方よしの事業フレームワーク - サービス・ケイパビリティ面からの考察 -2017

    • Author(s)
      原 良憲, 嶋田 敏
    • Organizer
      サービス学会第5回国内大会
    • Place of Presentation
      広島県広島市広島県情報プラザ
    • Related Report
      2016 Annual Research Report
  • [Presentation] 地域包括ケアシステムの事例分析とその拡大推進に向けたモデル化 - けいじゅヘルスケアシステム -2017

    • Author(s)
      栄留 豊, 嶋田 敏, 山本祐輔, 碓井 誠, 原 良憲
    • Organizer
      サービス学会第5回国内大会
    • Place of Presentation
      広島県広島市広島県情報プラザ
    • Related Report
      2016 Annual Research Report
  • [Presentation] 対人サービスを担う人材の評価尺度 - 日本旅館の事例分析 -2017

    • Author(s)
      嶋田 敏, 姜 聖淑, 山本祐輔, 原 良憲
    • Organizer
      サービス学会第5回国内大会
    • Place of Presentation
      広島県広島市広島県情報プラザ
    • Related Report
      2016 Annual Research Report
  • [Presentation] BtoBサービスにおける顧客同士の相互学習を活用したマーケティング - グループ経営管理システムベンダーの取り組みを例に -2017

    • Author(s)
      小東茂夫, 嶋田 敏, 山本祐輔, 原 良憲, 碓井 誠
    • Organizer
      サービス学会第5回国内大会
    • Place of Presentation
      広島県広島市広島県情報プラザ
    • Related Report
      2016 Annual Research Report
  • [Presentation] 認知症の予防・維持・改善サービスにおけるサービス・ケイパビリティに関する考察 ~ 社会的課題解決と持続可能なビジネスとを両立させるシステムの要因分析・提案~2017

    • Author(s)
      惣宇利紀子, 原 良憲
    • Organizer
      サービス学会第5回国内大会
    • Place of Presentation
      広島県広島市広島県情報プラザ
    • Related Report
      2016 Annual Research Report
  • [Presentation] The Effects of BuyerSeller Communication on Customer Loyalty in Vietnamese Traditional Wet Markets2017

    • Author(s)
      Tuyet, N. T. T., Hara, Y.
    • Organizer
      サービス学会第5回国内大会
    • Place of Presentation
      広島県広島市広島県情報プラザ
    • Related Report
      2016 Annual Research Report
  • [Presentation] Risks and Supply Chain Performance in Construction Service Sector: The Resonant Influence2017

    • Author(s)
      Quang, H. T., Hara Y.
    • Organizer
      サービス学会第5回国内大会
    • Place of Presentation
      広島県広島市広島県情報プラザ
    • Related Report
      2016 Annual Research Report
  • [Presentation] 文脈誘導型ランキング学習2017

    • Author(s)
      加藤誠, 内田臣了, Wiradee Imrattanatrai, 山本岳洋, 大島裕明, 田中克己
    • Organizer
      第9回データ工学と情報マネジメントに関するフォーラム(DEIM Forum 2017)
    • Place of Presentation
      岐阜県高山市高山グリーンホテル
    • Related Report
      2016 Annual Research Report
  • [Presentation] 製造業サービス化の阻害要 因分析モデルの検討2017

    • Author(s)
      朴 範玉, 戸谷 圭子
    • Organizer
      サービス学会第5回国内大会
    • Place of Presentation
      広島県広島市広島県情報プラザ
    • Related Report
      2016 Annual Research Report
  • [Presentation] 身体を動かすアクティビティを実施している者の心理セグメント分析2017

    • Author(s)
      小林 吉之, 戸谷 圭子
    • Organizer
      サービス学会第5回国内大会
    • Place of Presentation
      広島県広島市広島県情報プラザ
    • Related Report
      2016 Annual Research Report
  • [Presentation] ヘルスツーリズムにおけるサービス品質構成要素の研究2017

    • Author(s)
      高橋 伸佳, 戸谷 圭子
    • Organizer
      サービス学会第5回国内大会
    • Place of Presentation
      広島県広島市広島県情報プラザ
    • Related Report
      2016 Annual Research Report
  • [Presentation] 事業継続性の高い買物弱者対策の検討 -移動スーパーとくし丸を事例として-2017

    • Author(s)
      横田 剛, 戸谷 圭子
    • Organizer
      サービス学会第5回国内大会
    • Place of Presentation
      広島県情報プラザ
    • Related Report
      2016 Annual Research Report
  • [Presentation] ToDo リストを活用した簡易なプロセスモデル作成環境に基づくサービス提供者自身によるそのパフォーマンスの記録・解釈・蓄積手法の構築2017

    • Author(s)
      増田 央, 原 良憲
    • Organizer
      サービス学会第5回 国内大会
    • Place of Presentation
      広島県広島市広島県情報プラザ
    • Related Report
      2016 Annual Research Report
  • [Presentation] ホスピタリティ産業におけるコンテクストを生成・活用するサービス・デザイン2017

    • Author(s)
      鈴木智子
    • Organizer
      インテグレイティド・ホスピタリティ シンポジウム
    • Place of Presentation
      京都府京都市ホテルオークラ
    • Related Report
      2016 Annual Research Report
    • Invited
  • [Presentation] Disentangling effects of society-level wealth and individual-level wealth on independence: An examination through regional differences in China2017

    • Author(s)
      Takemura, K., Hamamura, T., Guan, Y., & Suzuki, S.
    • Organizer
      the 2017 International Convention of Psychological Science
    • Place of Presentation
      Vienna, Austria
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Value Co-creation at Learning Commons: A Service-Dominant Logic Perspective2016

    • Author(s)
      Mohammed Khalid Alam, Taketoshi Yoshida, Youji Kohda
    • Organizer
      Asia-Pacific Conference on Library & Information Education and Practice (A-LIEP 2016),
    • Place of Presentation
      Nanjing, China
    • Year and Date
      2016-11-03
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Value Propositions for Cascading Service Transactions: A Case Study of Islamic Banking2016

    • Author(s)
      Amna Javed, Youji Kohda
    • Organizer
      19th QMOD conference on Quality and Service Sciences (ICQSS 2016)
    • Place of Presentation
      Rome, Italy
    • Year and Date
      2016-09-21
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Bill of Service for Service Resource Integration,2016

    • Author(s)
      Ahson Javaid, Youji Kohda
    • Organizer
      ICServ2016
    • Place of Presentation
      Shibaura Institute of Technology, Tokyo, Japan
    • Year and Date
      2016-09-06
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Representing Context of Service Communications by a User-Generated-List-Oriented Web Questionnaire2016

    • Author(s)
      Hisashi Masuda
    • Organizer
      The 4th International conference on Serviceology(ICServ2016)
    • Place of Presentation
      Shibaura Institute of Technology, Tokyo, Japan
    • Year and Date
      2016-09-06
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Investigating Antecedents of Financial and Social Performance from Service-Dominant Logic by Qualitative Comparative Analysis2016

    • Author(s)
      Janthorn Sinthupundaja, Youji Kohda, Navee Chiadamrong
    • Organizer
      7th IEEE International Conference on Software Engineering and Service Science (ICSESS 2016),
    • Place of Presentation
      Beijing, China
    • Year and Date
      2016-08-26
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Disentangling effects of society-level wealth and individual-level wealth on independence: An examination through regional differences in China2016

    • Author(s)
      Kosuke Takemura
    • Organizer
      the 23rd Congress of the International Association for Cross-Cultural Psychology
    • Place of Presentation
      Nagoya, Japan
    • Year and Date
      2016-07-30
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Developing an ad-hoc questionnaire model for extracting exceptional handling communications in service2016

    • Author(s)
      Hisashi Masuda
    • Organizer
      7th International Conference on Applied Human Factors and Ergonomics and the Affiliated conferences(AHFE2016)
    • Place of Presentation
      Florida, USA
    • Year and Date
      2016-07-27
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Does having unusual tastes lead to being isolated? Moderating effect of relational mobility2016

    • Author(s)
      I. Ishiguro, Kosuke Takemura
    • Organizer
      the 31st International Congress of Psychology 2016
    • Place of Presentation
      Yokohama, Japan
    • Year and Date
      2016-07-24
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Co-production of Value Propositions to Enhance Service Satisfaction: Case Study of Socialgiver.com2016

    • Author(s)
      Janthorn Sinthupundaja, Youji Kohda, Navee Chiadamrong
    • Organizer
      R&D Management Conference (From Science to Society: Innovation and Value Creation),
    • Place of Presentation
      Cambridge, United Kingdom
    • Year and Date
      2016-07-03
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Maximizing Customer Experience by Effectively Using Sequencing Mechanism and Online Reviews for Online Hotel Booking Site,2016

    • Author(s)
      Napaporn Rianthong, Aussadavut Dumrongsiri, Youji Kohda,
    • Organizer
      International conference on tourism (ICOT2016)
    • Place of Presentation
      Naples, Italy
    • Year and Date
      2016-06-29
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] An Exploration of Service Ecosystem in Microfinance: A Service-Dominant Logic View2016

    • Author(s)
      Md. Abul Kalam Siddike, Youji Kohda
    • Organizer
      SERVSIG2016
    • Place of Presentation
      Maastricht, The Netherlands
    • Year and Date
      2016-06-17
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] ビジネスプロセスモデリングを活用したサービスコミュニケーションベースの構築:クラス/インスタンス構造による通常/例外処理の表現と蓄積2016

    • Author(s)
      増田 央,山内 裕,原 良憲
    • Organizer
      サービス学会第4回国内大会
    • Place of Presentation
      神戸(神戸大学)
    • Year and Date
      2016-03-28
    • Related Report
      2015 Annual Research Report
  • [Presentation] 対人サービスにおける人材評価の尺度構築2016

    • Author(s)
      嶋田 敏,山本 祐輔,原 良憲,大村 未菜
    • Organizer
      サービス学会第4回国内大会
    • Place of Presentation
      神戸(神戸大学)
    • Year and Date
      2016-03-28
    • Related Report
      2015 Annual Research Report
  • [Presentation] シグナリングゲームを用いた顧客と従業員のインタラクション分析2016

    • Author(s)
      森本 理加,嶋田 敏,山本 祐輔,原 良憲,碓井 誠
    • Organizer
      サービス学会第4回国内大会
    • Place of Presentation
      神戸(神戸大学)
    • Year and Date
      2016-03-28
    • Related Report
      2015 Annual Research Report
  • [Presentation] 鮨屋の評価場面の会話分析2016

    • Author(s)
      平本 毅,山内 裕,佐藤 那央
    • Organizer
      サービス学会第4回国内大会
    • Place of Presentation
      神戸(神戸大学)
    • Year and Date
      2016-03-28
    • Related Report
      2015 Annual Research Report
  • [Presentation] サービスの文化的価値共創2016

    • Author(s)
      佐藤 那央,山内 裕,平本 毅,羅 媛
    • Organizer
      サービス学会第4回国内大会
    • Place of Presentation
      神戸(神戸大学)
    • Year and Date
      2016-03-28
    • Related Report
      2015 Annual Research Report
  • [Presentation] サービス事例として見るイスラム金融2016

    • Author(s)
      神田 陽治,Amna Javed
    • Organizer
      平成28年電気学会全国大会
    • Place of Presentation
      仙台(東北大学)
    • Year and Date
      2016-03-16
    • Related Report
      2015 Annual Research Report
  • [Presentation] Service Capability in the Context of Japanese Creative Services2016

    • Author(s)
      Yoshinori Hara
    • Organizer
      JAIST International Symposium on Knowledge Science
    • Place of Presentation
      Kanazawa, Japan
    • Year and Date
      2016-03-14
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research / Invited
  • [Presentation] 金融サービスにおける企業・従業員・顧客の共創価値測定尺度の開発2016

    • Author(s)
      戸谷 圭子
    • Organizer
      RISTEX戸谷プロジェクトシンポジウム
    • Place of Presentation
      東京(明治大学駿河台キャンパス)
    • Year and Date
      2016-02-16
    • Related Report
      2015 Annual Research Report
  • [Presentation] Value Co-Creation and Created Shared Value in Financial Industry2016

    • Author(s)
      Keiko Toya
    • Organizer
      33rd International Business Research Conference
    • Place of Presentation
      Dubai, UAE
    • Year and Date
      2016-01-04
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Risks and Performance in Supply Chains Comparison between Manufacturing and Service Firms2016

    • Author(s)
      Quang, H. T., Hara Y.
    • Organizer
      ICServ2016
    • Place of Presentation
      Shibaura Institute of Technology, Tokyo, Japan
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] The Effects of Buyer-Seller Communication on Customer Loyalty in Vietnamese Traditional Wet Markets2016

    • Author(s)
      Tuyet, N. T. T., Hara, Y.
    • Organizer
      ICServ2016
    • Place of Presentation
      Shibaura Institute of Technology, Tokyo, Japan
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] INTERNAL AND EXTERNAL OBSTACLES OF SERVITIZATION IN JAPANESE MAJOR MANUFACTURES2016

    • Author(s)
      Keiko Toya, Masaaki Mochimaru, Kentaro Watanabe, Shintaro Tanno
    • Organizer
      Spring Servitization Conference 2016(Manchester, UK)
    • Place of Presentation
      RADISSON BLU HOTEL MANCHESTER AIRPORT, Manchester, UK
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] 地域在住高齢者の運動習慣 と性格特性  -TTMにおける運動ステージとBIG5との関係2016

    • Author(s)
      小林 吉之, 戸谷 圭子
    • Organizer
      日本マーケティング学会 カンファレンス2016
    • Place of Presentation
      東京都新宿区早稲田大学
    • Related Report
      2016 Annual Research Report
  • [Presentation] サービス品質研究の変遷と課題2016

    • Author(s)
      戸谷 圭子
    • Organizer
      第7回横幹連合コンファランス
    • Place of Presentation
      神奈川県横浜市慶應義塾大学日吉キャンパス
    • Related Report
      2016 Annual Research Report
  • [Presentation] Service is an Inter-Subjective Struggle: A Study of Sushi Bars in Tokyo2016

    • Author(s)
      Yamauchi, Y.
    • Organizer
      Consumer Culture Theory (CCT) Conference
    • Place of Presentation
      Lille, France
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] New AIDA model in the omni-channel age.2016

    • Author(s)
      Iwamoto, A., Suzuki, S., & Kawakami, T.
    • Organizer
      2016 International Conference of Asian Marketing Associations
    • Place of Presentation
      Beijing, China
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] 集団主義文化内における消費者行動の違い: 日本と中国の国際比較研究2016

    • Author(s)
      鈴木智子
    • Organizer
      日本商業学会 関西部会「消費者のグローバル化」
    • Place of Presentation
      大阪府大阪市大阪凌霜クラブ
    • Related Report
      2016 Annual Research Report
    • Invited
  • [Presentation] カスタムサービスの消費者反応における文化差:情報のオープン化と公正性に注目して2016

    • Author(s)
      鈴木智子・竹村幸祐・浜村武
    • Organizer
      第66回日本商業学会全国研究大会
    • Place of Presentation
      千葉県市川市千葉商科大学
    • Related Report
      2016 Annual Research Report
  • [Presentation] Marketing in steady-state economy: Exploratory case study on pioneering firms.2016

    • Author(s)
      Suzuki, S., Iwamoto, A., & Kawakami, T.
    • Organizer
      2016 Global Marketing Conference
    • Place of Presentation
      Hong Kong, China
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] グローバル・ブランドの ブランド・パーソナリティ国際比較評価2016

    • Author(s)
      鈴木智子・阿久津聡
    • Organizer
      マーケティングカンファレンス2016
    • Place of Presentation
      東京都新宿区早稲田大学
    • Related Report
      2016 Annual Research Report
  • [Presentation] パーソナル化サービスと標準化サービスの消費者反応における文化差の検討2016

    • Author(s)
      鈴木智子・竹村幸祐・浜村武
    • Organizer
      日本商業学会第66回全国研究大会
    • Place of Presentation
      千葉県市川市千葉商科大学
    • Related Report
      2016 Annual Research Report
  • [Presentation] Does having unusual tastes lead to being isolated? Moderating effect of relational mobility2016

    • Author(s)
      Takemura, K., & Ishiguro, I.
    • Organizer
      the 31st International Congress of Psychology
    • Place of Presentation
      Yokohama, Japan
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Disentangling effects of society-level wealth and individual-level wealth on independence: An examination through regional differences in China2016

    • Author(s)
      Takemura, K., Hamamura, T., Guan, Y., & Suzuki, S.
    • Organizer
      the 23rd congress of the International Association for Cross-Cultural Psychology
    • Place of Presentation
      WINK AICHI, Nagoya, Aichi, Japan
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Cultural influences on sleep in Japan and Canada2016

    • Author(s)
      Heine, S. J., Cheung, B. Y., & Takemura, K.
    • Organizer
      the 23rd congress of the International Association for Cross-Cultural Psychology
    • Place of Presentation
      WINK AICHI, Nagoya, Aichi, Japan
    • Related Report
      2016 Annual Research Report
    • Int'l Joint Research
  • [Presentation] 集合知を支える相互独立文化: 文脈効果の検討2016

    • Author(s)
      竹村幸祐
    • Organizer
      日本社会心理学会第57回大会
    • Place of Presentation
      兵庫県(関西学院大学)
    • Related Report
      2016 Annual Research Report
  • [Presentation] 自己価値の随伴性と職場の価値観との不一致が従業員に及ぼす影響2016

    • Author(s)
      金子祥恵・内田由紀子・中山真孝・竹村幸祐・伊藤篤希
    • Organizer
      日本社会心理学会第57回大会
    • Place of Presentation
      兵庫県西宮市関西学院大学
    • Related Report
      2016 Annual Research Report
  • [Presentation] 地域の価値の共有感と社会関係資本2016

    • Author(s)
      打田篤彦・打田由紀子・一言英文・竹村幸祐
    • Organizer
      日本社会心理学会第57回大会
    • Place of Presentation
      兵庫県西宮市関西学院大学
    • Related Report
      2016 Annual Research Report
  • [Presentation] マインドワンダリング傾向と職場での提案行動との関連:認知心理学と社会心理学の観点から2015

    • Author(s)
      中山 真孝,竹村 幸祐,内田 由紀子
    • Organizer
      第13回日本ワーキングメモリ学会大会
    • Place of Presentation
      京都(京都大学)
    • Year and Date
      2015-12-19
    • Related Report
      2015 Annual Research Report
  • [Presentation] Who Stays Longer in Community QA Media? - User Behavior Analysis in cQA -Social Informatics2015

    • Author(s)
      Yoshiyuki Shoji, Sumio Fujita, Akira Tajima, Katsumi Tanaka
    • Organizer
      The 7th International Conference on Social Informatics
    • Place of Presentation
      Beijing, China
    • Year and Date
      2015-12-09
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] 金融サービスにおける企業・従業員・顧客の共創価値測定尺度の開発2015

    • Author(s)
      戸谷 圭子
    • Organizer
      JST-RISTEX 第6回フォーラム「サービスイノベーションをどうデザインするか?」
    • Place of Presentation
      東京(東京コンファレンスセンター品川大ホール)
    • Year and Date
      2015-12-07
    • Related Report
      2015 Annual Research Report
  • [Presentation] 組織化における主体と客体の相互反映性-透析治療のエスノメソドロジー2015

    • Author(s)
      山内 裕,平本 毅
    • Organizer
      2016年度組織学会年次大会
    • Place of Presentation
      大阪(大阪大学)
    • Year and Date
      2015-12-05
    • Related Report
      2015 Annual Research Report
  • [Presentation] Simulating Customer-to-Customer Interaction In a B2B Financial Service Business By Empirical Agent-Based Modeling2015

    • Author(s)
      Makoto Mizuno, Keiko Toya, Kana Ozawa, Yutaro Nemoto, Shintaro Tanno, Kohei Arai, Keisuke Oura, Akira Ishii, Takaaki Ohnishi
    • Organizer
      9th EAI International Conference on Bio-inspired Information and Communications Technologies
    • Place of Presentation
      New York City, New York, U.S.A.
    • Year and Date
      2015-12-03
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] 闘争としてのサービス: デザインへの含意2015

    • Author(s)
      山内 裕
    • Organizer
      ヒューマンインタフェース学会UXSD研究会
    • Place of Presentation
      京都(同志社大学)
    • Year and Date
      2015-11-26
    • Related Report
      2015 Annual Research Report
    • Invited
  • [Presentation] Cultural differences in indulgent consumption: The influence of emotion reappraisal tendency.2015

    • Author(s)
      Satoko Suzuki, T. Hamamura., Kosuke Takemura
    • Organizer
      the International Conference of Asian Marketing Associations 2015
    • Place of Presentation
      Tokyo, Japan
    • Year and Date
      2015-10-31
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] 職場流動性は相互協調・相互独立性および調整・影響志向と関連するか?2015

    • Author(s)
      竹村 幸祐,鈴木 智子
    • Organizer
      日本社会心理学会第56回大会
    • Place of Presentation
      東京(東京女子大学)
    • Year and Date
      2015-10-31
    • Related Report
      2015 Annual Research Report
  • [Presentation] 共有される文化と生業: マルチレベル分析による検討2015

    • Author(s)
      竹村 幸祐、内田 由紀子、福島 慎太郎
    • Organizer
      日本心理学会第79回大会
    • Place of Presentation
      名古屋(名古屋国際会議場)
    • Year and Date
      2015-09-22
    • Related Report
      2015 Annual Research Report
  • [Presentation] サービス・トライアングルと共創価値2015

    • Author(s)
      戸谷 圭子
    • Organizer
      MBS&MBSN 新規事業/ウェルネスセッション
    • Place of Presentation
      東京(明治大学駿河台キャンパス)
    • Year and Date
      2015-09-13
    • Related Report
      2015 Annual Research Report
  • [Presentation] サービス品質測定尺度とISO2015

    • Author(s)
      戸谷 圭子
    • Organizer
      ヘルスツーリズム品質評価プロジェクト
    • Place of Presentation
      東京(経済産業省本館)
    • Year and Date
      2015-09-10
    • Related Report
      2015 Annual Research Report
  • [Presentation] 価値共創が創る未来 ~日本経済の再生を製造業サービス化の視点で考える~ サービス・トライアングルで実現するサービス化2015

    • Author(s)
      戸谷 圭子
    • Organizer
      MBSマーケティングシンポジウム
    • Place of Presentation
      東京(明治大学駿河台キャンパス)
    • Year and Date
      2015-08-19
    • Related Report
      2015 Annual Research Report
  • [Presentation] Differential relational mobility generates qualitatively different group processes2015

    • Author(s)
      M. Yuki, Kosuke Takemura
    • Organizer
      the 2015 conference of Asian Association of Social Psychology
    • Place of Presentation
      Cebu City, Philippines
    • Year and Date
      2015-08-19
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Cultural influences on sleep in Japan and Canada2015

    • Author(s)
      S. Heine., B. Y. Cheung, Kosuke Takemura
    • Organizer
      the 2015 conference of Asian Association of Social Psychology
    • Place of Presentation
      Cebu City, Philippines
    • Year and Date
      2015-08-19
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] From Human-Centered Design Towards Human-Centered Organization through international standardization2015

    • Author(s)
      Keiko Toya
    • Organizer
      19thTriennial Congress of the International Ergonomics Association (IEA 2015)
    • Place of Presentation
      Melbourne, Australia
    • Year and Date
      2015-08-09
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Sustainability and Scalabilityin Japanese Creative Services2015

    • Author(s)
      Yoshinori Hara
    • Organizer
      ISAGA/JASAG2015
    • Place of Presentation
      Kyoto, Japan
    • Year and Date
      2015-07-17
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research / Invited
  • [Presentation] Quantifying the Impact of Contagion of Customer (Dis-) Satisfaction: An Agent-Based Approach for a B2B Financial Service2015

    • Author(s)
      Keiko Toya
    • Organizer
      The 24th Annual Flontiers in Service Conference
    • Place of Presentation
      San Jose, California, USA
    • Year and Date
      2015-07-09
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Service is a struggle: Empirical analysis of Sushi bars in Tokyo2015

    • Author(s)
      N. Sato, H. Ohshima, Yutaka Yamauchi
    • Organizer
      The 24th Annual Flontiers in Service Conference
    • Place of Presentation
      San Jose, California, U.S.A.
    • Year and Date
      2015-07-09
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Developing an Ad-hoc Questionnaire Model for Extracting Consumer Behaviour in Service Encounter2015

    • Author(s)
      Hisashi Masuda, Yoshinori Hara
    • Organizer
      The 3rd International Conference on Serviceology (ICServ 2015)
    • Place of Presentation
      San Jose, California, U.S.A.
    • Year and Date
      2015-07-07
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Customer Experience in Traditional and Modern Retail Formats: A Case Study of Vietnam2015

    • Author(s)
      Nhung Tran Thi Tuyet, Yoshinori Hara
    • Organizer
      The 3rd International Conference on Serviceology (ICServ 2015)
    • Place of Presentation
      San Jose, California, U.S.A.
    • Year and Date
      2015-07-07
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] The Moment When Every Stakeholder Becomes Happier: Analyses for a Regional B2B Financial Service2015

    • Author(s)
      Keiko Toya
    • Organizer
      The 3rd International Conference on Serviceology (ICServ 2015)
    • Place of Presentation
      San Jose, California, USA
    • Year and Date
      2015-07-07
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] A Creed for Service Designers2015

    • Author(s)
      S. K. Kwan, Yutaka Yamauchi
    • Organizer
      The 3rd International Conference on Serviceology (ICServ 2015)
    • Place of Presentation
      San Jose, California, U.S.A.
    • Year and Date
      2015-07-07
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] A Service Innovation for Reducing Food Adulteration Problem in Bangladesh2015

    • Author(s)
      Iffat Tasnim Haque, Youji Kohda
    • Organizer
      The 3rd International Conference on Serviceology (ICServ 2015)
    • Place of Presentation
      San Jose, California, U.S.A.
    • Year and Date
      2015-07-07
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] An Evolving Service System in Microfinance: A Case Study in BRAC, Bangladesh2015

    • Author(s)
      Md. Abul Kalam Siddike, Youji Kohda, Monirul Hoque
    • Organizer
      The 3rd International Conference on Serviceology (ICServ 2015)
    • Place of Presentation
      San Jose, California, U.S.A.
    • Year and Date
      2015-07-07
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] 顧客が認識するサービス表舞台の価値: 日比比較を含む2015

    • Author(s)
      前川 佳一
    • Organizer
      グローバルビジネス学会第3回全国大会
    • Place of Presentation
      東京(早稲田大学)
    • Year and Date
      2015-07-04
    • Related Report
      2015 Annual Research Report
  • [Presentation] Relationship between Co-Creation Value of Customer-Employee and Profit in Finantioal Service2015

    • Author(s)
      Keiko Toya
    • Organizer
      The 14th International Research Symposium on Service Excellence in Management, QUIS14
    • Place of Presentation
      Shanghai, China
    • Year and Date
      2015-06-18
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] Effects of the focus on goals versus processes of actions on consumers' perceptions of service recovery efforts2015

    • Author(s)
      Satoko Suzuki, Kosuke Takemura, T. Hamamura
    • Organizer
      the Naples Forum on Service 2015
    • Place of Presentation
      Naples, Italy
    • Year and Date
      2015-06-09
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] 目的とプロセスへの焦点の文化差:サービス・リカバリーに対する影響の検討2015

    • Author(s)
      鈴木 智子,竹村 幸祐,浜村 武
    • Organizer
      第65回日本商業学会全国研究大会
    • Place of Presentation
      高松(香川大学)
    • Year and Date
      2015-05-29
    • Related Report
      2015 Annual Research Report
  • [Presentation] Artistic Distance: Body Movements as Launching Points For Art Inquiry2015

    • Author(s)
      Kimiko Ryokai, Noriko Misra, Yoshinori Hara
    • Organizer
      CHI2015
    • Place of Presentation
      Seoul, Korea
    • Year and Date
      2015-04-18
    • Related Report
      2015 Annual Research Report
    • Int'l Joint Research
  • [Presentation] 暗黙的認識行為に基づく「切磋琢磨の価値共創」モデル化に関する考察2015

    • Author(s)
      Tran Nhung Thi Tuyet,原 良憲
    • Organizer
      サービス学会第3回国内大会
    • Place of Presentation
      金沢(金沢歌劇座)
    • Year and Date
      2015-04-08
    • Related Report
      2015 Annual Research Report
  • [Presentation] ベトナムの伝統的な市場(いちば)における継続性 - 価値共創の観点からの考察 -2015

    • Author(s)
      Tran Nhung Thi Tuyet,原 良憲
    • Organizer
      サービス学会第3回国内大会
    • Place of Presentation
      金沢(金沢歌劇座)
    • Year and Date
      2015-04-08
    • Related Report
      2015 Annual Research Report
  • [Presentation] サービスエンカウンターにおける共創価値のギャップ2015

    • Author(s)
      戸谷 圭子
    • Organizer
      サービス学会第3回国内大会
    • Place of Presentation
      金沢(金沢歌劇座)
    • Year and Date
      2015-04-08
    • Related Report
      2015 Annual Research Report
  • [Presentation] 企業の財務業績と取引ネットワーク構造2015

    • Author(s)
      新井 康平,戸谷 圭子
    • Organizer
      サービス学会第3回国内大会
    • Place of Presentation
      金沢(金沢歌劇座)
    • Year and Date
      2015-04-08
    • Related Report
      2015 Annual Research Report
  • [Presentation] 顧客収益性および顧客満足度の主観的な管理可能性に関する影響要因2015

    • Author(s)
      大浦 啓輔,戸谷 圭子
    • Organizer
      サービス学会第3回国内大会
    • Place of Presentation
      金沢(金沢歌劇座)
    • Year and Date
      2015-04-08
    • Related Report
      2015 Annual Research Report
  • [Presentation] 医療と日常を架橋する: 透析治療における医療スタッフと患者の会話分析2015

    • Author(s)
      平本 毅,山内 裕
    • Organizer
      サービス学会第3回国内大会
    • Place of Presentation
      金沢(金沢歌劇座)
    • Year and Date
      2015-04-08
    • Related Report
      2015 Annual Research Report
  • [Presentation] サービスエンカウンターにおける店員の「気づき」: イタリアンレストランの注文場面の会話分析2015

    • Author(s)
      平本 毅,山内 裕
    • Organizer
      サービス学会第3回国内大会
    • Place of Presentation
      金沢(金沢歌劇座)
    • Year and Date
      2015-04-08
    • Related Report
      2015 Annual Research Report
  • [Presentation] サービス価値の考察 ~『食べログ』における高級鮨屋の評価分析~2015

    • Author(s)
      佐藤 那央,山内 裕,,大島 裕明
    • Organizer
      サービス学会第3回国内大会
    • Place of Presentation
      金沢(金沢歌劇座)
    • Year and Date
      2015-04-08
    • Related Report
      2015 Annual Research Report
  • [Presentation] サービスデザインの実践: 人がつながるファストフード2015

    • Author(s)
      佐藤 那央,山内 裕,服部 梨紗,足立 朋也,辻 邦浩,荒牧 英治,須永 剛司,寺田 知太,加納 圭,峠田 充謙
    • Organizer
      サービス学会第3回国内大会
    • Place of Presentation
      金沢(金沢歌劇座)
    • Year and Date
      2015-04-08
    • Related Report
      2015 Annual Research Report
  • [Presentation] サービスシステムの観点からのソーシャルイノベーション2015

    • Author(s)
      神田 陽治,SIDDIKE Md,Abul Kalam,HAQUE Iffat Tasnim
    • Organizer
      サービス学会第3回国内大会
    • Place of Presentation
      金沢(金沢歌劇座)
    • Year and Date
      2015-04-08
    • Related Report
      2015 Annual Research Report
  • [Presentation] Effect of dialectical thinking on brand management2015

    • Author(s)
      Satoko Suzuki
    • Organizer
      Kyoto University-UCLA Joint Research Forum
    • Place of Presentation
      Kyoto University, Japan
    • Year and Date
      2015-03-24
    • Related Report
      2014 Annual Research Report
  • [Presentation] Is more information always good? The effect of high- versus low-context communication toward customer satisfaction and the role of regulatory focus2015

    • Author(s)
      Satoko Suzuki
    • Organizer
      Service x Design Research Forum
    • Place of Presentation
      Kyoto University, Japan
    • Year and Date
      2015-03-18
    • Related Report
      2014 Annual Research Report
  • [Presentation] 消費者行動研究における 定性データの活用 多面的自己と矛盾する消費者行動の研究より2015

    • Author(s)
      鈴木 智子
    • Organizer
      QSRオンラインセミナー
    • Place of Presentation
      山王パークタワー(東京都千代田区), 日本
    • Year and Date
      2015-03-13
    • Related Report
      2014 Annual Research Report
    • Invited
  • [Presentation] Effect of dialectical thinking on consumer behavior / marketing2015

    • Author(s)
      Satoko Suzuki
    • Organizer
      ICS Research Positioning
    • Place of Presentation
      Hitotsubashi University, Japan
    • Year and Date
      2015-03-11
    • Related Report
      2014 Annual Research Report
    • Invited
  • [Presentation] Farming, but not fishing, cultivates shared culture within a community2015

    • Author(s)
      Uchida, Y., Takemura, K., Fukushima, S., Saizen, I., Koizumi, N., Kawamura, Y., & Yoshikawa, S.
    • Organizer
      the 2015 SPSP (Society for Personality and Social Psychology) Preconference "Advances in Cultural Psychology"
    • Place of Presentation
      Hilton Long Beach, USA
    • Year and Date
      2015-02-26
    • Related Report
      2014 Annual Research Report
  • [Presentation] 食のグローバル化2015

    • Author(s)
      鈴木 智子
    • Organizer
      日本マーケティング学会 第4回クリエイティブ産業とイノベーション研究報告会
    • Place of Presentation
      一橋大学商学研究科リエゾン・ラボ, 日本
    • Year and Date
      2015-02-20
    • Related Report
      2014 Annual Research Report
    • Invited
  • [Presentation] 目的とプロセスへの焦点の文化差:サービス・リカバリーに対する影響の検討2015

    • Author(s)
      鈴木 智子
    • Organizer
      JST-RISTEXプログラム終了報告会
    • Place of Presentation
      京都大学, 日本
    • Year and Date
      2015-02-18
    • Related Report
      2014 Annual Research Report
    • Invited
  • [Presentation] ブランド評価に対する文化の影響: ブランド拡張と弁証法的思考2015

    • Author(s)
      鈴木 智子
    • Organizer
      ブランドのグローバル化研究会
    • Place of Presentation
      青山学院大学, 日本
    • Year and Date
      2015-02-10
    • Related Report
      2014 Annual Research Report
    • Invited
  • [Presentation] Internationalization of Japanese Creative Services2015

    • Author(s)
      Satoko Suzuki
    • Organizer
      VNU University of Economics and Business
    • Place of Presentation
      Hanoi, Vietnam
    • Year and Date
      2015-02-05
    • Related Report
      2014 Annual Research Report
    • Invited
  • [Presentation] おもてなし経営の競争優位性2015

    • Author(s)
      鈴木 智子
    • Organizer
      知恵の場
    • Place of Presentation
      京果会館(京都市下京区), 日本
    • Year and Date
      2015-01-19
    • Related Report
      2014 Annual Research Report
    • Invited
  • [Presentation] Maximizing Service Value: A Case Study of Online Hotel Reservation2014

    • Author(s)
      Napaporn Rianthong, Aussadavut Dumrongsiri, Youji Kohda
    • Organizer
      IEEM2014: The IEEE International Conference on Industrial Engineering and Engineering Management
    • Place of Presentation
      Kuala Lumpur, Malaysia
    • Year and Date
      2014-12-09
    • Related Report
      2014 Annual Research Report
  • [Presentation] Analysis of service values: A study on Japanese coffee market by using Twitter Mining2014

    • Author(s)
      Shu Takahashi, Yuto Niwa, Ayumu Sugiyama, Hieu Chi Dam and Takafumi Kawasaki
    • Organizer
      The Third Asian Conference on Information Systems (ACIS 2014)
    • Place of Presentation
      Nha Trang, Vietnam
    • Year and Date
      2014-12-02
    • Related Report
      2014 Annual Research Report
  • [Presentation] Diversity in Search and Mining2014

    • Author(s)
      Katsumi Tanaka
    • Organizer
      The 9th Korea-Japan Database Workshop
    • Place of Presentation
      Del Pino, Gangwon, Korea
    • Year and Date
      2014-11-30
    • Related Report
      2014 Annual Research Report
    • Invited
  • [Presentation] 相互独立的―相互協調的自己観からみた寄付行動の文化差2014

    • Author(s)
      芳賀 麻誉美, 鈴木 智子, 阿久津 聡, Florian Kohlbacher
    • Organizer
      日本マーケティング・サイエンス学会第96回研究大会
    • Place of Presentation
      筑波大学 東京キャンパス
    • Year and Date
      2014-11-29
    • Related Report
      2014 Annual Research Report
  • [Presentation] Service attributes and customer characteristics: Interaction effect on customer satisfaction2014

    • Author(s)
      鈴木智子, 竹村幸祐, 藤原健
    • Organizer
      マーケティングカンファレンス2014
    • Place of Presentation
      早稲田大学, 日本
    • Year and Date
      2014-11-23
    • Related Report
      2014 Annual Research Report
  • [Presentation] ブランド評価に対する文化の影響 に関する探索的調査: ブランド拡張と弁証法的思考2014

    • Author(s)
      鈴木 智子, 阿久津 聡
    • Organizer
      第49回 消費者行動研究コンファレンス
    • Place of Presentation
      明治学院大学, 日本
    • Year and Date
      2014-11-19
    • Related Report
      2014 Annual Research Report
  • [Presentation] 闘いとしてのサービスのデザイン2014

    • Author(s)
      山内 裕
    • Organizer
      Designシンポジウム2014
    • Place of Presentation
      東京, 日本
    • Year and Date
      2014-11-12
    • Related Report
      2014 Annual Research Report
  • [Presentation] Can Diversity Improve Credibility of User Review Data?2014

    • Author(s)
      Yoshiyuki Shoji, Makoto P. Kato, Katsumi Tanaka
    • Organizer
      The 6th International Conference on Social Informatics (SocInfo 2014)
    • Place of Presentation
      Barcelona, Spain
    • Year and Date
      2014-11-11 – 2014-11-13
    • Related Report
      2014 Annual Research Report
  • [Presentation] Quantative Evaluation of the Coffee Service: Quality and Customer Value by Mining Twitter2014

    • Author(s)
      Shu Takahashi, Ayumu Sugiyama, Youji Kohda
    • Organizer
      KICSS2014: 9th International Conference on Knowledge, Creativity Support System
    • Place of Presentation
      Limassol, Cyprus
    • Year and Date
      2014-11-06
    • Related Report
      2014 Annual Research Report
  • [Presentation] Quantative Evaluation of the Coffee Service: Quality and Customer Value by Mining Twitter2014

    • Author(s)
      Shu Takahashi, Ayumu Sugiyama, Youji Kohda
    • Organizer
      KICSS2014: 9th International Conference on Knowledge
    • Place of Presentation
      Limassol, Cyprus
    • Year and Date
      2014-11-06
    • Related Report
      2014 Annual Research Report
  • [Presentation] Query Formulation for Action Search by Bootstrapping2014

    • Author(s)
      Yoshinori Kitaguchi, Hiroaki Ohshima, Katsumi Tanaka
    • Organizer
      The 16th International Conference on Asia-Pacific Digital Libraries (ICADL 2014)
    • Place of Presentation
      Chiang Mai, Thailand
    • Year and Date
      2014-11-05 – 2014-11-07
    • Related Report
      2014 Annual Research Report
  • [Presentation] When interdependents do not donate: The effect of fear on charitable giving2014

    • Author(s)
      Suzuki, S., Akutsu, S., & Kohlbacher, F.
    • Organizer
      2014 North American Conference of the Association for Consumer Research
    • Place of Presentation
      Baltimore, MD, USA
    • Year and Date
      2014-10-24
    • Related Report
      2014 Annual Research Report
  • [Presentation] Internationalization Process of the Japanese Creative Services2014

    • Author(s)
      Satoko Suzuki
    • Organizer
      Konkuk University-Kyoto University Joint Symposium
    • Place of Presentation
      Kyoto University, Japan
    • Year and Date
      2014-10-17
    • Related Report
      2014 Annual Research Report
    • Invited
  • [Presentation] Development of an Evaluation Approach for Customer Service Interaction Models2014

    • Author(s)
      Hisashi Masuda, Wilfrid Utz, Yoshinori Hara
    • Organizer
      The 7th International Conference on Knowledge Science, Engineering and Management (KSEM 2014)
    • Place of Presentation
      Sibiu, Romania
    • Year and Date
      2014-10-16 – 2014-10-18
    • Related Report
      2014 Annual Research Report
  • [Presentation] 日本型クリエイティブ・サービスの時代 『おもてなし』への科学的接近2014

    • Author(s)
      鈴木 智子
    • Organizer
      標準化と品質全国大会2014
    • Place of Presentation
      都市センターホテル(東京都千代田区), 日本
    • Year and Date
      2014-10-15
    • Related Report
      2014 Annual Research Report
    • Invited
  • [Presentation] Exploration of Service System and Value Co-creation Mechanism in Islamic Banking in Pakistan2014

    • Author(s)
      Amna Javed, Youji Kohda, Hisashi Masuda
    • Organizer
      ICServ2014: the 2nd international conference on Serviceology
    • Place of Presentation
      Yokohama, Japan
    • Year and Date
      2014-09-14
    • Related Report
      2014 Annual Research Report
  • [Presentation] The internationalization process of the high-context communication services2014

    • Author(s)
      Suzuki, S., & Takemura, K.
    • Organizer
      ICServ2014: the 2nd International Conference on Serviceology
    • Place of Presentation
      慶応義塾大学, 日本
    • Year and Date
      2014-09-14
    • Related Report
      2014 Annual Research Report
  • [Presentation] User-De-Centeredness in Service Design2014

    • Author(s)
      Yutaka Yamauchi
    • Organizer
      ICServ2014: The 2nd International Conference on Serviceology
    • Place of Presentation
      Yokohama, Japan
    • Year and Date
      2014-09-14
    • Related Report
      2014 Annual Research Report
  • [Presentation] Recipe search for blog-type recipe articles based on a user's situation2014

    • Author(s)
      Takuya Kadowaki, Shinsuke Mori, Yoko Yamakata, Katsumi Tanaka
    • Organizer
      The 2014 ACM Conference on Ubiquitous Computing
    • Place of Presentation
      Seattle, WA, USA
    • Year and Date
      2014-09-13 – 2014-09-17
    • Related Report
      2014 Annual Research Report
  • [Presentation] 異文化経験は社会的相互作用の中で創造性を高めるか?2014

    • Author(s)
      竹村 幸祐, 藤原 健, 鈴木 智子
    • Organizer
      日本心理学会第78回大会
    • Place of Presentation
      同志社大学, 日本
    • Year and Date
      2014-09-11
    • Related Report
      2014 Annual Research Report
  • [Presentation] 笑顔が人をダメにするとき: 受け手の創造性に対する影響と接近・回避志向による調整効果2014

    • Author(s)
      藤原 健, 竹村 幸祐, 鈴木 智子
    • Organizer
      日本心理学会第78回大会
    • Place of Presentation
      同志社大学, 日本
    • Year and Date
      2014-09-11
    • Related Report
      2014 Annual Research Report
  • [Presentation] サービスドミナントロジックの概要2014

    • Author(s)
      鈴木 智子
    • Organizer
      Design Seminar Series I: Service Design
    • Place of Presentation
      Kyoto University, Japan
    • Year and Date
      2014-09-05
    • Related Report
      2014 Annual Research Report
    • Invited
  • [Presentation] おもてなし経営の概念、 そしておもてなし企業選について2014

    • Author(s)
      鈴木 智子
    • Organizer
      おもてなし経営推進フォーラムin大阪
    • Place of Presentation
      AP大阪駅前(大阪市北区), 日本
    • Year and Date
      2014-09-04
    • Related Report
      2014 Annual Research Report
    • Invited
  • [Presentation] 経営判断の陥穽2014

    • Author(s)
      前川 佳一
    • Organizer
      六甲ビジネスシステム・コンファレンス2014
    • Place of Presentation
      甲南大学, 日本
    • Year and Date
      2014-08-30
    • Related Report
      2014 Annual Research Report
  • [Presentation] Behaving Routinely in Sushi Bars: An Ethnomethodological Investigation of Initial Service Encounters2014

    • Author(s)
      Yamauchi, Y. & Hiramoto, T.
    • Organizer
      Academy of Management Annual Meeting
    • Place of Presentation
      Philadelphia, USA
    • Year and Date
      2014-08-02
    • Related Report
      2014 Annual Research Report
  • [Presentation] 個人主義を支える集合的豊かさ: 中国31省のデータによる検討2014

    • Author(s)
      竹村 幸祐
    • Organizer
      日本社会心理学会第55回大会
    • Place of Presentation
      北海道大学, 日本
    • Year and Date
      2014-07-27
    • Related Report
      2014 Annual Research Report
  • [Presentation] A Dynamic Model based on Customer Learning Speed2014

    • Author(s)
      Hisashi Masuda, Yoshinori Hara
    • Organizer
      the 2nd International Conference on The Human Side of Service Engineering (HSSE 2014)
    • Place of Presentation
      Krako'w, Poland
    • Year and Date
      2014-07-21
    • Related Report
      2014 Annual Research Report
  • [Presentation] Effect of social promotion for customer choice in the high mobility of mobile phone market2014

    • Author(s)
      Ahson Javaid, Hisashi Masuda
    • Organizer
      HSSE2014: 2nd International Conference on The Human Side of Service Engineering
    • Place of Presentation
      Krako'w, Poland
    • Year and Date
      2014-07-21
    • Related Report
      2014 Annual Research Report
  • [Presentation] Cultural influences on sleep in Japan and Canada2014

    • Author(s)
      Heine, S., Cheung, B. Y., & Takemura, K.
    • Organizer
      ICServ 2014: the 22nd congress of the International Association for Cross-Cultural Psychology
    • Place of Presentation
      University of Reims Champagne-Ardenne, France
    • Year and Date
      2014-07-18
    • Related Report
      2014 Annual Research Report
  • [Presentation] Two types of collectivism: Intragroup relationship orientation in Japan and intergroup comparison orientation in the United States2014

    • Author(s)
      Kosuke Takemura
    • Organizer
      the 22nd congress of the International Association for Cross-Cultural Psychology
    • Place of Presentation
      University of Reims Champagne-Ardenne, France
    • Year and Date
      2014-07-17
    • Related Report
      2014 Annual Research Report
  • [Presentation] Cross-border gatekeeper of foreign creative industry products: The case of manga (Japanese comics) and sushi in French market2014

    • Author(s)
      Matsui, T., Suzuki, S., & Washida, Y.
    • Organizer
      2014 Global Marketing Conference
    • Place of Presentation
      Sands Expo and Convention Centre, Marina Bay Sands, Singapore
    • Year and Date
      2014-07-16
    • Related Report
      2014 Annual Research Report
  • [Presentation] 日本人の寄付行動と幸福感2014

    • Author(s)
      鈴木 智子
    • Organizer
      第10回「持続可能性と幸福度」大学院生研究会
    • Place of Presentation
      Kyoto University, Japan
    • Year and Date
      2014-07-07
    • Related Report
      2014 Annual Research Report
    • Invited
  • [Presentation] Multi-tasking in traditional Japanese sushi restaurant and its role in service encounter2014

    • Author(s)
      Hiramoto, T. & Yamauchi, Y.
    • Organizer
      International Conference on Conversation Analysis
    • Place of Presentation
      Los Angeles, USA
    • Year and Date
      2014-06-27
    • Related Report
      2014 Annual Research Report
  • [Presentation] Emerging Field of Neuro IT Strategy2014

    • Author(s)
      山川 義徳, 岡 宏樹, 福田 紘己, 金井 良太, 原 良憲
    • Organizer
      2014 Frontier in Service Conference
    • Place of Presentation
      University of Miami school of business, USA
    • Year and Date
      2014-06-26 – 2014-06-29
    • Related Report
      2014 Annual Research Report
  • [Presentation] Internationalization of Japanese Creative Services2014

    • Author(s)
      Satoko Suzuki
    • Organizer
      Summer Program, International University of Japan
    • Place of Presentation
      Kyoto University, Japan
    • Year and Date
      2014-06-15
    • Related Report
      2014 Annual Research Report
    • Invited
  • [Presentation] VALUE CO-CREATION MODEL FOR SUSTAINABILITY2014

    • Author(s)
      Keiko Toya
    • Organizer
      American Marketing Association SERVICE SIG
    • Place of Presentation
      Tessaloniki, Greece
    • Year and Date
      2014-06-14 – 2014-06-16
    • Related Report
      2014 Annual Research Report
  • [Presentation] THREE DIMENTION MODEL OF VALUE CO-CREATION2014

    • Author(s)
      Keiko Toya
    • Organizer
      American Marketing Association SERVICE SIG
    • Place of Presentation
      Tessaloniki, Greece
    • Year and Date
      2014-06-14 – 2014-06-16
    • Related Report
      2014 Annual Research Report
  • [Presentation] サービタイジングの授業2014

    • Author(s)
      戸谷 圭子
    • Organizer
      JOMSA(オペレーションマネージメント&ストラテジー学会)第6回全国研究発表大会
    • Place of Presentation
      拓殖大学, 日本
    • Year and Date
      2014-06-07
    • Related Report
      2014 Annual Research Report
    • Invited
  • [Presentation] 東アジアにおける消費者行動の文化差に関する実証研究: 自己贈与消費における日中差と感情調整の役割2014

    • Author(s)
      鈴木 智子, 竹村 幸祐, 浜村 武
    • Organizer
      第64回日本商業学会全国研究大会
    • Place of Presentation
      一橋大学, 日本
    • Year and Date
      2014-06-01
    • Related Report
      2014 Annual Research Report
  • [Presentation] Value co-creation Model in Service2014

    • Author(s)
      Keiko Toya
    • Organizer
      ISO/TC159/SC1/WG5 国際標準化機構会議(人間工学専門委員会)
    • Place of Presentation
      小樽商科大学札幌サテライト, 日本
    • Year and Date
      2014-05-29 – 2014-05-30
    • Related Report
      2014 Annual Research Report
    • Invited
  • [Presentation] 経営者意識と顧客からの情報取得手法に 基づく海外展開する日本の宿泊業の一般化2014

    • Author(s)
      増田 央, 中村 孝太郎, 原 良憲
    • Organizer
      サービス学会第2回国内大会
    • Place of Presentation
      公立はこだて未 来大学, 日本
    • Year and Date
      2014-04-29
    • Related Report
      2014 Annual Research Report
  • [Presentation] 保有ポートフォリオを考慮したクリエイティブサー ビス価値の持続・ 向上施策2014

    • Author(s)
      山本 尚忠,原 良憲
    • Organizer
      サービス学会第2回国内大会
    • Place of Presentation
      公立はこだて未 来大学, 日本
    • Year and Date
      2014-04-29
    • Related Report
      2014 Annual Research Report
  • [Presentation] 高コンテクストサービスのグローバル化: 「鮨かねさか」のシンガポール進出の事例から2014

    • Author(s)
      鈴木 智子, 竹村 幸祐, TRAN NHUNG THI TUYET
    • Organizer
      サービス学会第2回国内大会
    • Place of Presentation
      公立はこだて未来大学, 日本
    • Year and Date
      2014-04-29
    • Related Report
      2014 Annual Research Report
  • [Presentation] 「おもてなし」サービスのグローバル化:ファミリーマートの事例から2014

    • Author(s)
      鈴木 智子, 大賀 暁
    • Organizer
      サービス学会第2回国内大会
    • Place of Presentation
      公立はこだて未来大学, 日本
    • Year and Date
      2014-04-29
    • Related Report
      2014 Annual Research Report
  • [Presentation] Co-Creation of Non-Economic Values in Islamic Banking: A New Frontier in Service Science

    • Author(s)
      Amna Javed, Katsuhiro Umemoto, Youji Kohda
    • Organizer
      ICSSME2013
    • Place of Presentation
      Singapore, Singapore
    • Related Report
      2013 Annual Research Report
  • [Presentation] How do Sharing Service Providers Create Value?

    • Author(s)
      Youji Kohda, Kazuhiro Masuda
    • Organizer
      ACIS2013
    • Place of Presentation
      Phuket, Thailand
    • Related Report
      2013 Annual Research Report
  • [Presentation] Value creation, co-production and co-creation in NGO-operated clothing industry

    • Author(s)
      Md. Abul Kalam Siddike, Amna Javed, Youji Kohda
    • Organizer
      ACIS2013
    • Place of Presentation
      Phuket, Thailand
    • Related Report
      2013 Annual Research Report
  • [Presentation] The Development of Web Questionnaire with Business Process Modeling for Service Evaluation

    • Author(s)
      Hisashi Masuda, Wilfrid Utz
    • Organizer
      ACIS2013
    • Place of Presentation
      Phuket, Thailand
    • Related Report
      2013 Annual Research Report
  • [Presentation] Value Analysis of Islamic Banking and Conventional Banking to Measure Value Co-creation

    • Author(s)
      Amna Javed, Hisashi Masuda, Youji Kohda
    • Organizer
      ICIBFC2014
    • Place of Presentation
      Kuala Lumpur, Malaysia
    • Related Report
      2013 Annual Research Report
  • [Presentation] 決定木を用いた質的データからのグラフ構造学習

    • Author(s)
      川崎隆史,鈴木大輔,杉山 歩,Hieu Chi Dam
    • Organizer
      情報処理学会第76回全国大会
    • Place of Presentation
      東京電機大学, 東京
    • Related Report
      2013 Annual Research Report
  • [Presentation] 広告接触による消費者行動変化 デモグラフィック分割による分析

    • Author(s)
      高橋 柊,岡田洋明,丹羽悠斗,川崎隆史,杉山 歩,Hieu Chi DAM
    • Organizer
      情報処理学会第76回全国大会
    • Place of Presentation
      東京電機大学, 東京
    • Related Report
      2013 Annual Research Report
  • [Presentation] Dimensional Analysis of Islamic Banking to Explore Value Co-creation

    • Author(s)
      Amna Javed, Hisashi Masuda, Youji Kohda
    • Organizer
      第4回知識共創フォーラム
    • Place of Presentation
      石川県政記念 しいのき迎賓館, 金沢
    • Related Report
      2013 Annual Research Report
  • [Presentation] ソーシャルイノベーションにおける価値共創

    • Author(s)
      神田陽治
    • Organizer
      平成26年電気学会全国大会
    • Place of Presentation
      愛媛大学, 松山
    • Related Report
      2013 Annual Research Report
  • [Presentation] 高コンテクストサービスにおけるユーザーの淘汰メカニズム: 江戸前寿司の事例から

    • Author(s)
      鈴木智子・竹村幸祐
    • Organizer
      日本商業学会第63回全国研究大会
    • Place of Presentation
      立命館大学, 滋賀
    • Related Report
      2013 Annual Research Report
  • [Presentation] Being different leads to being connected: On the adaptive function of uniqueness in relationally mobile societies

    • Author(s)
      Takemura, K.
    • Organizer
      2013 IACCP (International Association for Cross-Cultural Psychology) Regional Conference
    • Place of Presentation
      University of California, Los Angeles, USA
    • Related Report
      2013 Annual Research Report
  • [Presentation] The role of communication styles in the customer selection process: The case of train versus traditional sushi bars

    • Author(s)
      Suzuki, S., & Takemura, K.
    • Organizer
      2013 Frontiers in Service Conference
    • Place of Presentation
      National Taiwan University, Taiwan
    • Related Report
      2013 Annual Research Report
  • [Presentation] 個人主義が拡張するネットワークと関係流動性: Facebookとmixiにおける自己表現

    • Author(s)
      竹村幸祐・鈴木智子
    • Organizer
      日本社会心理学会第54回大会
    • Place of Presentation
      沖縄国際大学,沖縄
    • Related Report
      2013 Annual Research Report
  • [Presentation] Linking service characteristics and customer characteristics to customer satisfaction

    • Author(s)
      Suzuki, S., Takemura, K., & Fujiwara, K.
    • Organizer
      Second Annual International Conference on Consumer Research and Marketing: Frontiers of Theory, Method and Practice (Consumer Life-course Studies Group)
    • Place of Presentation
      College of Management, Mahidol University, Thailand
    • Related Report
      2013 Annual Research Report
  • [Presentation] 鮨屋でふつうにふるまうこと:相互行為のエスノメソドロジー分析

    • Author(s)
      山内 裕, 平本 毅
    • Organizer
      応用地域学会
    • Place of Presentation
      京都大学吉田キャンパス, 京都
    • Related Report
      2013 Annual Research Report
  • [Presentation] 鮨屋における注文の適切性をめぐるやりとり--会話分析を用いて

    • Author(s)
      山内 裕, 平本 毅
    • Organizer
      2013年度サービス学会第1回 国内大会
    • Place of Presentation
      同志社大学寒梅館, 京都
    • Related Report
      2013 Annual Research Report
  • [Presentation] Emerging Field of Neuro IT Strategy

    • Author(s)
      Yoshinori Yamakawa, Hiroki Oka, Hiroki Fukuda, Ryota Kanai, Yoshinori Hara
    • Organizer
      Frontiers in Services Conference
    • Place of Presentation
      University of Miami, USA
    • Related Report
      2013 Annual Research Report
  • [Presentation] VALUE CO-CREATION MODEL FOR SUSTAINABILITY

    • Author(s)
      Keiko Toya
    • Organizer
      American Marketing Association SERVSIG
    • Place of Presentation
      Thessaloniki, Greece
    • Related Report
      2013 Annual Research Report
  • [Presentation] 東アジアにおける消費者行動の文化差に関する実証研究: 自己贈与消費における日中差

    • Author(s)
      鈴木智子・竹村幸祐・浜村武
    • Organizer
      第2回マーケティングカンファレンス2013
    • Place of Presentation
      早稲田大学, 東京
    • Related Report
      2013 Annual Research Report
  • [Presentation] 『おもてなし』サービスのグローバル化―資生堂の中国進出の事例から―

    • Author(s)
      鈴木智子, 原田緑
    • Organizer
      2013年度サービス学会第1回 国内大会
    • Place of Presentation
      同志社大学寒梅館, 京都
    • Related Report
      2013 Annual Research Report
  • [Presentation] 文化に根差した食サービスのグローバル化―『鮨かねさか』のシンガポール進出の事例から―

    • Author(s)
      鈴木智子, 竹村幸祐
    • Organizer
      2013年度サービス学会第1回 国内大会
    • Place of Presentation
      同志社大学寒梅館, 京都
    • Related Report
      2013 Annual Research Report
  • [Presentation] 日本料理とグローバル化を考える

    • Author(s)
      鈴木智子
    • Organizer
      日本料理アカデミー 第4回京大MBAによる経営管理ゼミナール
    • Place of Presentation
      キャリエールホテル旅行専門学校, 京都
    • Related Report
      2013 Annual Research Report
    • Invited
  • [Presentation] サービス提供者のコミュニケーション・スタイルと顧客満足・ロイヤルティの関係における顧客の接近・回避傾向の調整効果

    • Author(s)
      鈴木智子, 竹村幸祐, 藤原健
    • Organizer
      日本行動計量学会 第41回大会 好みの計量特別セッション 「マーケティングにおけるサービス研究と行動計量」
    • Place of Presentation
      東邦大学習志野キャンパス, 千葉
    • Related Report
      2013 Annual Research Report
    • Invited
  • [Presentation] 江戸前寿司のグローバル化と親方の役割の変容

    • Author(s)
      鈴木智子, 竹村幸祐
    • Organizer
      第6回サービス・イノベーション国際シンポジウム ~グローバル化するクリエイティブ産業とアジア型プロデューサーの新たなミッション~
    • Place of Presentation
      京都大学, 京都
    • Related Report
      2013 Annual Research Report
    • Invited
  • [Presentation] サービス提供者と顧客の相互作用:顧客満足と顧客ロイヤルティへの影響

    • Author(s)
      鈴木智子
    • Organizer
      応用地域学会 公開シンポジウム 「日本型クリエイティブ・サービスの地域展開」
    • Place of Presentation
      京都大学, 京都
    • Related Report
      2013 Annual Research Report
    • Invited
  • [Presentation] 日本型クリエイティブ・サービスの地域展開

    • Author(s)
      原 良憲
    • Organizer
      応用地域学会2013年度 第27回 研究発表大会公開シンポジウム
    • Place of Presentation
      京都大学, 京都
    • Related Report
      2013 Annual Research Report
    • Invited
  • [Presentation] Differences in East Asian self-gifting and role of independence within interdependent cultures

    • Author(s)
      Suzuki, S., Takemura, K., & Hamamura, T.
    • Organizer
      the 121st American Psychological Association Annual Convention (Society for Consumer Psychology Summer Conference)
    • Place of Presentation
      Hawaii Convention Center, USA
    • Related Report
      2013 Annual Research Report
  • [Book] Serviceology for Services2017

    • Author(s)
      Yoshinori Hara, Dimitris Karagiannis (Eds.)
    • Total Pages
      237
    • Publisher
      Springer
    • ISBN
      9783319612393
    • Related Report
      2017 Annual Research Report
  • [Book] "Culture as a new frontier of business: a study of service provider customer interactions at Sushi Bars in Tokyo" in Tsuitomu Nakano (Ed), Japanese Management in Evolution2017

    • Author(s)
      Nakano, Tsutomu, & Yamauchi, Y.
    • Total Pages
      336
    • Publisher
      Routledge
    • ISBN
      9781138673366
    • Related Report
      2017 Annual Research Report
  • [Book] 組織・コミュニティデザイン2017

    • Author(s)
      山内 裕、平本 毅 、杉万 俊夫
    • Total Pages
      248
    • Publisher
      共立出版
    • ISBN
      9784320006010
    • Related Report
      2017 Annual Research Report
  • [Book] "Strategic Relationships: A Service Science Perspective" in Shai Rozenes, Yuval Cohen (Ed), Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry,2017

    • Author(s)
      Md. Abul Kalam Siddike, Youji Kohda, Haluk Demirkan, Jim Spohrer,
    • Total Pages
      507
    • Publisher
      Business Science Reference
    • Related Report
      2016 Annual Research Report
  • [Book] どんな店か、どんな客か--江戸前鮨屋の注文場面の応用会話分析, 水川喜文, 秋谷直矩, 五十嵐素子編『ワークプレーススタディーズ: 働くことのエスノメソドロジー』2017

    • Author(s)
      平本 毅, 山内 裕
    • Total Pages
      318
    • Publisher
      User-De-centeredness in Service Design. In T. Maeno, Y. Sawatani, & T. Hara, Serviceology for Designing the Future
    • Related Report
      2016 Annual Research Report
  • [Book] "Sustainability and Scalability in Japanese Creative Services" in Kwan, S., Spohrer, J., Sawatani, Y. (Eds.), Global Perspectives on Service Science: Japan2016

    • Author(s)
      Hara, Y., Maegawa, Y., & Yamauchi, Y.
    • Total Pages
      349
    • Publisher
      Springer
    • Related Report
      2016 Annual Research Report
  • [Book] "Japanese Creative Service and Its Competitive Value Co-creation Processes", in Kaneda T., Kanegae H., Toyoda Y., Rizzi P. (eds), Simulation and Gaming in the Network Society. Translational Systems Sciences, vol 9.2016

    • Author(s)
      Hara, Y.
    • Total Pages
      474
    • Publisher
      Springer
    • Related Report
      2016 Annual Research Report
  • [Book] "Global Service Enhancement for Japanese Creative Services Based on the Early/Late Binding Concepts" in Karagiannis, D., Mayr, H., Mylopoulos, J. (Eds.), Domain-Specific Conceptual Modeling2016

    • Author(s)
      Hara, Y., Masuda, H.
    • Total Pages
      594
    • Publisher
      Springer
    • Related Report
      2016 Annual Research Report
  • [Book] Springer2016

    • Author(s)
      Yamauchi, Y.
    • Total Pages
      603
    • Publisher
      Springer
    • Related Report
      2016 Annual Research Report
  • [Book] サービスデザイン, 石田亨編『デザイン学概論』2016

    • Author(s)
      山内裕
    • Total Pages
      272
    • Publisher
      共立出版
    • Related Report
      2016 Annual Research Report
  • [Book] 組織・コミュニティのデザイン, 石田亨編『デザイン学概論』2016

    • Author(s)
      山内裕, 平本毅, 杉万俊夫, 松井啓之
    • Total Pages
      272
    • Publisher
      共立出版
    • Related Report
      2016 Annual Research Report
  • [Book] 第12章 集団間関係, 北村英哉・内田由紀子編『社会心理学概論』2016

    • Author(s)
      竹村幸祐、横田晋大
    • Total Pages
      404
    • Publisher
      ナカニシヤ出版
    • Related Report
      2016 Annual Research Report
  • [Book] A Method for Opinion Mining of Coffee Service Quality and Customer Value by Mining Twitter (in "Knowledge, Information and Creativity Support Systems")2016

    • Author(s)
      Shu Takahashi, Ayumu Sugiyama, Youji Kohda (DOI: 10.1007/978-3-319-27478-2_39)
    • Total Pages
      8
    • Publisher
      Springer International Publishing
    • Related Report
      2015 Annual Research Report
  • [Book] 社会心理学概論(第7章)2016

    • Author(s)
      竹村 幸祐 (北村 英哉,内田 由紀子(編))
    • Total Pages
      25
    • Publisher
      ナカニシヤ出版
    • Related Report
      2015 Annual Research Report
  • [Book] ソロモン 消費者行動論 [上]2015

    • Author(s)
      松井 剛, 大竹 光寿, 北村 真琴, 鈴木 智子, 西川 英彦, 朴 宰佑, 水越 康介
    • Publisher
      丸善出版
    • Related Report
      2014 Annual Research Report
  • [Book] ソロモン 消費者行動論 [中]2015

    • Author(s)
      松井 剛, 大竹 光寿, 北村 真琴, 鈴木 智子, 西川 英彦, 朴 宰佑, 水越 康介
    • Publisher
      丸善出版
    • Related Report
      2014 Annual Research Report
  • [Book] ソロモン 消費者行動論 [下]2015

    • Author(s)
      松井 剛, 大竹 光寿, 北村 真琴, 鈴木 智子, 西川 英彦, 朴 宰佑, 水越 康介
    • Publisher
      丸善出版
    • Related Report
      2014 Annual Research Report
  • [Book] ソロモン 消費者行動論 [ハードカバー版]2015

    • Author(s)
      松井 剛, 大竹 光寿, 北村 真琴, 鈴木 智子, 西川 英彦, 朴 宰佑, 水越 康介
    • Publisher
      丸善出版
    • Related Report
      2014 Annual Research Report
  • [Book] 文化を実験する: 社会行動の文化・制度的基盤2014

    • Author(s)
      山岸 俊男(編著)
    • Publisher
      勁草書房
    • Related Report
      2014 Annual Research Report
  • [Book] 日本型クリエイティブ・サービスの時代: 「おもてなし」への科学的接近2014

    • Author(s)
      小林 潔司, 原 良憲, 山内 裕(編著)
    • Publisher
      日本評論社
    • Related Report
      2014 Annual Research Report
  • [Book] 「闘争」としてのサービスー顧客インタラクションの研究2014

    • Author(s)
      山内 裕
    • Publisher
      中央経済社
    • Related Report
      2014 Annual Research Report
  • [Book] Serviceology for Services2014

    • Author(s)
      Mochimaru, M., Ueda, K., Takenaka, T.
    • Total Pages
      375
    • Publisher
      Springer
    • Related Report
      2014 Annual Research Report
  • [Book] 社会行動の文化・制度的基盤(チャプター『文化への社会生態学的アプローチ』を担当:竹村幸祐・結城雅樹)2014

    • Author(s)
      山岸俊男(編集)
    • Publisher
      勁草書房
    • Related Report
      2013 Annual Research Report
  • [Book] Frontiers of culture and psychology: Culture and group processes2013

    • Author(s)
      Masaki Yuki and Marilynn Brewer
    • Publisher
      Oxford University Press
    • Related Report
      2013 Annual Research Report
  • [Book] イノベーションの普及における正当化とフレーミングの役割:「自分へのご褒美」消費の事例から2013

    • Author(s)
      鈴木智子
    • Total Pages
      192
    • Publisher
      白桃書房
    • Related Report
      2013 Annual Research Report

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Published: 2013-05-15   Modified: 2023-05-17  

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