| Project/Area Number |
26380522
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| Research Category |
Grant-in-Aid for Scientific Research (C)
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| Allocation Type | Multi-year Fund |
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| Section | 一般 |
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| Research Field |
Management
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| Research Institution | Chiba University of Commerce |
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Principal Investigator |
Ikeda Taketoshi 千葉商科大学, サービス創造学部, 准教授 (40381438)
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| Co-Investigator(Kenkyū-buntansha) |
石井 泰幸 千葉商科大学, サービス創造学部, 教授 (30279872)
坂井 恵 千葉商科大学, サービス創造学部, 教授 (80548983)
鎌田 光宣 千葉商科大学, 人間社会学部, 教授 (90383372)
今井 重男 千葉商科大学, サービス創造学部, 教授 (40596657)
清水 喜久 千葉商科大学, サービス創造学部, 准教授 (70761592)
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| Project Period (FY) |
2014-04-01 – 2018-03-31
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| Project Status |
Completed (Fiscal Year 2017)
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| Budget Amount *help |
¥3,770,000 (Direct Cost: ¥2,900,000、Indirect Cost: ¥870,000)
Fiscal Year 2016: ¥650,000 (Direct Cost: ¥500,000、Indirect Cost: ¥150,000)
Fiscal Year 2015: ¥2,470,000 (Direct Cost: ¥1,900,000、Indirect Cost: ¥570,000)
Fiscal Year 2014: ¥650,000 (Direct Cost: ¥500,000、Indirect Cost: ¥150,000)
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| Keywords | サービス業 / 人材 / イノベーション / 能力開発 / 雇用 / ICTツール / 内部監査 / サービス人材 / 高度専門職 / 組織内教育 / 雇用関係 / 高度専門職人材 |
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| Outline of Final Research Achievements |
In service industries such as retail, food service, hotel and accommodation businesses in Japan, currently the ratio of non-permanent employees is higher than other industries. The processes of service encounter are mainly performed by non-permanent employees. However, most of them do not receive enough education and training to develop their abilities provided by their companies. We confirmed that in such situation, they handle their duties on an ad hoc basis and flexibly in accordance with circumstances beyond the procedure manual. This could cause the significant management risk as well as the innovation brought by non-permanent employees. Therefore, the management must develop the system to control such management risk, and also to promote that non-permanent employees bring the innovation.
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