Analysis and design support of function transformation of service through usage

2017 Fiscal Year Final Research Report

• Project/Area Number: 16K21013
• Research Category: Grant-in-Aid for Young Scientists (B)
• Allocation Type: Multi-year Fund
• Research Field: Web informatics, Service informatics; Design science
• Research Institution: The University of Tokyo
• Principal Investigator: Hara Tatsunori 東京大学, 人工物工学研究センター, 准教授 (00546012)
• Project Period (FY): 2016-04-01 – 2018-03-31
• Keywords: 使用 / デザイン / サービス工学 / サービスエコシステム / 設計工学 / サービス学 / 機能設計

Outline of Final Research Achievements

This study aimed at developing a methodology of conceptual design of service in terms of “use”. Assuming design activities by users that are tightly coupled with use such as “design of use” and “design in use”, this study have worked on the following topics: (1) analyzing servitization process of manufacturer focusing on knowledge transfer between provider and user, (2) supporting engineering design by incorporating use information into the Quality Function Deployment (QFD) methodology, and (3) developing a method of constructing service system that includes design system. Future work includes developing “useology” (which is a coined word of "use" and "-ology") that bases formulation, measurement, and evaluation of use.

Free Research Field

サービス工学