2010 Fiscal Year Final Research Report
Optimal Hospital Management Based on Patients' Customer Satisfaction and their Hospital Selection Behavior
| Project/Area Number |
19510139
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| Research Category |
Grant-in-Aid for Scientific Research (C)
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| Allocation Type | Single-year Grants |
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| Section | 一般 |
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| Research Field |
Social systems engineering/Safety system
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| Research Institution | University of Tsukuba |
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Principal Investigator |
SUZUKI Hisatoshi University of Tsukuba, 大学院・ビジネス科学研究科, 教授 (10108219)
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| Co-Investigator(Kenkyū-buntansha) |
YOSHITAKE Hiromichi 筑波大学, 大学院・ビジネス科学研究科, 教授 (80361301)
MIYAGAWA Masashi 山梨大学, 医学工学総合研究部, 助教 (50400627)
ISHI Norimitsu (独)建築研究所, 住宅・都市研究グループ, 主任研究員 (80356021)
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| Research Collaborator |
MATSUOKA Hiroshi 国家公務員共済組合・横浜南病院, 事務長
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| Project Period (FY) |
2007 – 2010
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| Keywords | OR / 病院経営 / 消費者行動 / 顧客満足度 / モデル化 / 統計数学 |
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| Research Abstract |
To clarify what factors depend on the patient decision when he selects his hospital, we concurrently implemented the questionnaire survey on the customer satisfaction and the actual survey based on the medical receipt data for both inpatients and outpatients of 6 hospitals. As the results we found some relationships among the patient's accessibility (the public transportation network and the road status), his age, his recognition about his illness severity, and so on. By examining relation between the attractiveness of the hospital and the number of its patients, we obtained some new knowledge on hospital management.
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