2023 Fiscal Year Final Research Report

Developing a dialogic business communication training model to support change for foreign personnel and organizations

Research Project

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Project/Area Number	20K00736
Research Category	Grant-in-Aid for Scientific Research (C)
Allocation Type	Multi-year Fund
Section	一般
Review Section	Basic Section 02090:Japanese language education-related
Research Institution	Reitaku University (2021-2023) Waseda University (2020)
Principal Investigator	HYOKYOUNG KIM 麗澤大学, 国際学部, 教授 (30467063)
Co-Investigator(Kenkyū-buntansha)	舘岡洋子早稲田大学, 国際学術院(日本語教育研究科), 教授 (10338759) 池田玲子昭和女子大学, 文学研究科, 教授 (70313393) 近藤彩昭和女子大学, 文学研究科, 教授 (90377135) 小浦方理恵麗澤大学, 国際学部, 准教授 (80760397)
Project Period (FY)	2020-04-01 – 2024-03-31
Keywords	ケース学習 / 外国人社員 / ビジネスコミュニケーション / 対話型ビジネスコミュニケーション研修 / 協働的な職場環境 / 研修開発
Outline of Final Research Achievements	This study is a continuation of JP17K02851 and aims to develop a "dialogic business communication training model" that supports change for foreign and Japanese personnel involved in the workplace. Based on the case-based learning approach, we examined cross-company case-based learning practices for foreign personnel, human resources and general affairs personnel, and practices that encourage continuous learning after case-based learning. The results clarified the following: 1. Foreign personnel currently working in the workplace can be made aware of the problem-solving process by targeting their workplace practices. 2. Participants from diverse backgrounds can be made aware of the diversity of their organizations. 3. It is possible to create a learning environment based on collaboration between participants, rather than a teaching-learning relationship.
Free Research Field	日本語教育学
Academic Significance and Societal Importance of the Research Achievements	本研究では、日本語教育から提案した協働学習の「ケース学習」を利用した外国人材向けの研修において、対話型組織開発の観点から、個人と組織の変革のプロセスに焦点を当てて考察している。本研究の成果から、外国人雇用や定着支援を行う企業に対して、企業内での対話的な社員研修のための実践的な枠組みを提供できる。また、研修モデルの構築過程に外国人社員や企業関係者が当事者として参加することは、日本企業のダイバーシティ・マネジメントの促進に寄与できる。