Workplace contextual factors affecting employees help-seeking: A perspective from psychology of working theory

2023 Fiscal Year Final Research Report

• Project/Area Number: 20K01829
• Research Category: Grant-in-Aid for Scientific Research (C)
• Allocation Type: Multi-year Fund
• Section: 一般
• Review Section: Basic Section 07080:Business administration-related
• Research Institution: Juntendo University
• Principal Investigator: Michitani Rie 順天堂大学, 国際教養学部, 先任准教授 (00566028)
• Project Period (FY): 2020-04-01 – 2024-03-31
• Keywords: 援助要請 / 職場 / 基本的欲求 / ワーキング心理学 / 組織社会化

Outline of Final Research Achievements

In recent years, it has been confirmed that asking for help in the workplace affects performance, but help-seeking is not easy because it affects self-esteem. The purpose of this study was to clarify the relationship between help-seeking and basic needs, as well as to clarify the environmental factors that lead to autonomous help-seeking, especially among young workers. In total, three quantitative and qualitative studies were conducted. As a result, the relationship between the intention to ask for help and the need for a relationship and the relationship between the cost of help-seeking and the need for autonomy were found. In addition, the study focusing on young workers revealed the process leading to autonomous help-seeking, and a tendency to autonomously and actively seek help when dignity in the workplace is maintained.

Free Research Field

組織心理学

Academic Significance and Societal Importance of the Research Achievements

本研究を通じて，職場における援助要請と欲求充足との関連や，影響する職場環境要因を明らかにすることができた。国内外ともに職場内の援助要請に関する研究は乏しいため，今後の研究に活用できる心理尺度を開発できたことは，本分野の発展に貢献できると考えられる。特に本研究では，若年就業者が職場で助けを求めるプロセスを明らかにしたため，職場内の援助要請を促す関りや職場環境づくりに役立てることができる。