Developing a Training Program to Encourage Voice and Collaborative Job Crafting in the Workplace: Focusing on Feedback Opportunities

2023 Fiscal Year Final Research Report

• Project/Area Number: 20K03298
• Research Category: Grant-in-Aid for Scientific Research (C)
• Allocation Type: Multi-year Fund
• Section: 一般
• Review Section: Basic Section 10010:Social psychology-related
• Research Institution: Aoyama Gakuin University
• Principal Investigator: Shigemasu Eri 青山学院大学, 教育人間科学部, 教授 (80410380)
• Co-Investigator(Kenkyū-buntansha): 山口 裕幸 九州大学, 人間環境学研究院, 教授 (50243449) ; 林 直保子 関西大学, 社会学部, 教授 (00302654)
• Project Period (FY): 2020-04-01 – 2024-03-31
• Keywords: フィードバック / プロアクティブ行動 / チーム / リーダー / 研修

Outline of Final Research Achievements

The purpose of this study was to develop a feedback training program for leaders in order to encourage proactive behaviors in the workplace, whereby team members could affirm their commitment to voice and engage in collaborative job crafting. First, an online survey was conducted to ascertain how the frequency of feedback from the leader and the feedback method influenced outcome variables such as members’ proactive behaviors. Next, the training program was conducted among team leaders, and questionnaire surveys were conducted among the leaders and members before and after the intervention. The results suggested that the effects of the intervention depended on feedback frequency and the extent to which the members perceived a change in the leader. Finally, a second online survey was conducted. This survey suggested that feedback from the leader was a relatively powerful antecedent variable of team members’ proactive behavior, and that the relation was moderated by several factors.

Free Research Field

社会心理学

Academic Significance and Societal Importance of the Research Achievements

本研究では，主体的行動としての改善的発言や協働的創意工夫をリーダーが促進しうることをインターネット調査による多変量解析と研修による介入効果の検討という異なる研究方法で示したことに学術的な意義がある。また、やりがいが感じられずやらされ感が増加しているとされる社会背景において，従業員の主体的行動を促進するためのマネージャー研修を開発し，実用化に向けて介入効果の条件を特定したことに社会的な意義がある。