2011 Fiscal Year Final Research Report
Intelligent Service System improving Service Quality by Machine Learning
| Project/Area Number |
21240012
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| Research Category |
Grant-in-Aid for Scientific Research (A)
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| Allocation Type | Single-year Grants |
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| Section | 一般 |
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| Research Field |
Intelligent informatics
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| Research Institution | The University of Tokyo |
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Principal Investigator |
ARAI Tamio 東京大学, 大学院・工学系研究科, 教授 (40111463)
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| Co-Investigator(Kenkyū-buntansha) |
HARA Tatsunori 首都大学東京, 人工物工学研究センター, 講師 (00546012)
SHIMOMURA Yoshiki 首都大学東京, 大学院・システムデザイン研究科, 教授 (80334332)
OGATA Taiki 東京大学, 人工物工学研究センター, 助教 (80598037)
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| Project Period (FY) |
2009 – 2011
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| Keywords | 知能ロボティクス / 機械学習 / エージェント / 設計工学 / サービス / サービスシステム / サービス工学 / 顧客満足度評価 |
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| Research Abstract |
Services must be improved automatically by observation of the customers. This research deals with automatic evaluation of customer satisfaction. Several fundamental services are analyzed to get the characteristics of the services ; handling operations, bowing in restaurant, and coffee shop operation. In addition, expectation by customers and satisfaction of a group are discussed.
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