2011 Fiscal Year Final Research Report
Development and Application of Business Process Engineering for Management of Service Innovation Strategy
| Project/Area Number |
21530350
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| Research Category |
Grant-in-Aid for Scientific Research (C)
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| Allocation Type | Single-year Grants |
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| Section | 一般 |
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| Research Field |
Business administration
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| Research Institution | Yokohama National University |
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Principal Investigator |
SATO Ryo 横浜国立大学, 経営学部, 教授 (00178790)
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| Project Period (FY) |
2009 – 2011
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| Keywords | サービス・イノベーション / 経営情報 / 戦略策定方法論 / ビジネスプロセス / モデル化 |
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| Research Abstract |
Service innovation is an very important issue in industries. This research explored how business process will be innovated and how information technology and oversea operation can be incorporated for that purpose. The basic mechanism of Toyota system, known as Kanban method, has been successfully clarified so that it can be applied to service. Furthermore, taking the service innovation strategies of e-marketplace companies for e-commerce as examples, this research has developed a methodology for service innovation strategy that will help us to formulate effective business process for the strategy.
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