Skills required for making complaints, and education in appropriate skills

2015 Fiscal Year Final Research Report

• Project/Area Number: 25350056
• Research Category: Grant-in-Aid for Scientific Research (C)
• Allocation Type: Multi-year Fund
• Section: 一般
• Research Field: Home economics/Human life
• Research Institution: Mejiro University
• Principal Investigator: TANAKA Yasue 目白大学, 社会学部, 教授 (80507749)
• Co-Investigator(Renkei-kenkyūsha): SHIBUYA Shozo 目白大学, 社会学部, 教授 (10118755)
• Research Collaborator: SAWAGUCHI Ukyo ; YOSHIDA Masaho ; NISHIKAWA Chitose
• Project Period (FY): 2013-04-01 – 2016-03-31
• Keywords: クレーム / 苦情行動 / 論理的思考力 / コミュニケーションスキル / 攻撃性 / 消費者教育

Outline of Final Research Achievements

Skills required for appropriately making complaints were examined. Results indicated logical thinking and communication skills were related to making complaints appropriately. Moreover, it was suggested that aggressive people tended to make complaints relatively more violently even in undefined situations. These results are considered useful for education aimed at developing skills for appropriately making complaints. On the other hand, people that do not make complaint appropriately might tend to feel they are disliked by other people. It is suggested that recognizing other people would understand if feelings are appropriately expressed would lead to making complaints appropriately.

Free Research Field

消費者教育