A study of measuring the quality of services in medicine and a feedback model to quality management

2015 Fiscal Year Final Research Report

• Project/Area Number: 25380630
• Research Category: Grant-in-Aid for Scientific Research (C)
• Allocation Type: Multi-year Fund
• Section: 一般
• Research Field: Accounting
• Research Institution: Hannan University
• Principal Investigator: FUKUSHIGE Yae 阪南大学, 経営情報学部, 准教授 (10581853)
• Co-Investigator(Kenkyū-buntansha): MAEDA Toshiyuki 阪南大学, 経営情報学部, 教授 (70320041) ; YAMAMOTO Mayumi 岐阜大学, 保健管理センター, 教授 (40313879) ; ASADA Takayuki 立命館大学, 経営学部, 教授 (10143132) ; KIM JAEWOOK 広島大学, 社会(科)学研究科, 講師 (50599264)
• Project Period (FY): 2013-04-01 – 2016-03-31
• Keywords: 医療サービス / 品質評価

Outline of Final Research Achievements

The most significant advantage of patient assessment of the quality of medical care is that such an approach incorporates the viewpoint of an actual recipient of medical care. Recently, medication has caused adverse reactions and medicine has become less intelligible to the public as a result of advances in medical technology. In light of these changes, the public is increasingly interested in less invasive complementary and alternative medicine and treatments outside the scope of the standard treatment.
Thus, the current study has examined the quality of medical services from the patient’s perspective, with a focus on several relevant areas. In the past, a medical facility’s ability was assessed by medical care providers themselves or by third party assessment involving experts. However, the current results revealed various issues that cannot be assessed via either of the aforementioned methods of assessment, and these issues affect patient satisfaction with medical services.

Free Research Field

医療サービス・マネジメント