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Development of a measurement scale for service quality

Research Project

Project/Area Number 21830021
Research Category

Grant-in-Aid for Research Activity Start-up

Allocation TypeSingle-year Grants
Research Field Commerce
Research InstitutionFukushima University

Principal Investigator

NAKAMURA Akito  福島大学, 経済経営学類, 准教授 (90548489)

Project Period (FY) 2009 – 2010
Project Status Completed (Fiscal Year 2010)
Budget Amount *help
¥2,613,000 (Direct Cost: ¥2,010,000、Indirect Cost: ¥603,000)
Fiscal Year 2010: ¥1,248,000 (Direct Cost: ¥960,000、Indirect Cost: ¥288,000)
Fiscal Year 2009: ¥1,365,000 (Direct Cost: ¥1,050,000、Indirect Cost: ¥315,000)
Keywords消費者行動 / マーケティング / サービス品質 / 尺度開発 / サービス / 分類
Research Abstract

The purpose of this study is to develop a measurement scale for service quality. Scale development was unfinished, but through the process the three findings were obtained : First, services were able to classified into four types by the analysis of quantitive data in consideration of multiple properties. Second, causal sequence model consisting of service quality and its associated construct was created. Third, there were many methods and criteria for scale development, so we could make a lot of different scales as many as combination of methods and criteria in spite of the same construct. We have to consolidate and classify methods and criteria and to establish standards as soon as possible.

Report

(3 results)
  • 2010 Annual Research Report   Final Research Report ( PDF )
  • 2009 Annual Research Report
  • Research Products

    (3 results)

All 2010 2009

All Journal Article (2 results) Presentation (1 results)

  • [Journal Article] 構成概念妥当性の検証方法に関する検討-弁別的証拠と法則的証拠を中心に2009

    • Author(s)
      中村陽人
    • Journal Title

      横浜経営研究(横浜経営学会)

      Volume: 30 (1) Pages: 203-219

    • NAID

      120005866932

    • Related Report
      2010 Final Research Report
  • [Journal Article] 構成概念妥当性の検証方法に関する検討 -弁別的証拠と法則的証拠を中心に-2009

    • Author(s)
      中村陽人
    • Journal Title

      横浜経営研究 30(1)

      Pages: 203-219

    • NAID

      120005866932

    • Related Report
      2009 Annual Research Report
  • [Presentation] サービス分類の検討2010

    • Author(s)
      中村陽人
    • Organizer
      日本商業学会関東部会
    • Place of Presentation
      慶應義塾大学
    • Year and Date
      2010-04-17
    • Related Report
      2010 Final Research Report

URL: 

Published: 2009-04-01   Modified: 2016-04-21  

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