2012 Fiscal Year Final Research Report
Study Research on model construction that provides for service quality
| Project/Area Number |
22730449
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| Research Category |
Grant-in-Aid for Young Scientists (B)
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| Allocation Type | Single-year Grants |
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| Research Field |
Social welfare and social work studies
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| Research Institution | University of Kochi (2011-2012)
Seirei Christopher University (2010) |
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Principal Investigator |
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| Project Period (FY) |
2010 – 2012
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| Keywords | サービスの質 / キャリア志向 / 人的資源管理施策 / 組織コミットメント / 職業コミットメント / 顧客コミットメント / 二重コミットメント |
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| Research Abstract |
This study intended to elucidate a psychological peculiarity related to a delivery of high quality service. The analysis object is care workers and users in the care insurance facility. The factor to affect the service quality is an organizational commitment, an occupational commitment, and a client commitment, etc. We concluded that a state committed to two or more referents at the same time was effective for the improvement of service quality.
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