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Some implications of emotions for trust building

Research Project

Project/Area Number 15K17121
Research Category

Grant-in-Aid for Young Scientists (B)

Allocation TypeMulti-year Fund
Research Field Management
Research InstitutionBunkyo Gakuin University

Principal Investigator

NOMA Hiroko  学校法人文京学院 文京学院大学, 外国語学部, 准教授 (50632204)

Project Period (FY) 2015-04-01 – 2024-03-31
Project Status Completed (Fiscal Year 2023)
Budget Amount *help
¥3,120,000 (Direct Cost: ¥2,400,000、Indirect Cost: ¥720,000)
Fiscal Year 2018: ¥780,000 (Direct Cost: ¥600,000、Indirect Cost: ¥180,000)
Fiscal Year 2017: ¥780,000 (Direct Cost: ¥600,000、Indirect Cost: ¥180,000)
Fiscal Year 2016: ¥910,000 (Direct Cost: ¥700,000、Indirect Cost: ¥210,000)
Fiscal Year 2015: ¥650,000 (Direct Cost: ¥500,000、Indirect Cost: ¥150,000)
Keywords信頼 / 感情 / コミュニケーション / 組織行動 / 素直さ / 恐れ / virtue ethics / 感情労働 / 自己呈示 / 経営学
Outline of Final Research Achievements

This study explores the roles of emotions in the process of building trust relationships. Through data analysis, the study attempts to theorize the role of emotions in building trust relationships in the workplace using two frameworks: "methods of self-presentation" and "methods to avoid workplace displeasure."
Regarding "methods of self-presentation," it was found that effective self-presentation contributes to building the foundation of trust relationships and that there are unique rules of self-presentation within society and the workplace.
For "methods to avoid workplace displeasure," emotional expression/suppression was notably strategic in everyday communication, particularly in addressing the concern that a supervisor or someone in the workplace might become displeased.

Academic Significance and Societal Importance of the Research Achievements

当該研究で追究した、職場の対人関係構築における感情(emotion work)の問題は長年示唆され続けていたが、中心的課題として扱われてこなかった。また、信頼関係構築の要件やプロセス、感情表出のルールや解釈には文化的要素の影響が大きいことも指摘されているが、研究は十分ではない。
本研究の成果は、日本の職場における感情の表出/抑制の規則を効果的な自己呈示として明らかにし、信頼を築く基盤になることを指摘できたことに学術的意義があると考える。また、職場のネガティブな感情は、健全なコミュニケーションの妨げとなり、課題でもあることから、そのような側面の改善においても学術的、実務的に有益であると考える。

Report

(10 results)
  • 2023 Annual Research Report   Final Research Report ( PDF )
  • 2022 Research-status Report
  • 2021 Research-status Report
  • 2020 Research-status Report
  • 2019 Research-status Report
  • 2018 Research-status Report
  • 2017 Research-status Report
  • 2016 Research-status Report
  • 2015 Research-status Report
  • Research Products

    (3 results)

All 2024 2023 2017

All Journal Article (2 results) (of which Peer Reviewed: 2 results,  Open Access: 2 results) Presentation (1 results)

  • [Journal Article] 信頼関係構築のプロセスにおける自己呈示に関する一考察2023

    • Author(s)
      能間寛子
    • Journal Title

      文京学院大学外国語学部紀要

      Volume: 22 Pages: 19-32

    • Related Report
      2022 Research-status Report
    • Peer Reviewed / Open Access
  • [Journal Article] 職場における「素直さ」の役割:フォロワーの視点から2017

    • Author(s)
      能間寛子
    • Journal Title

      文京学院大学外国語学部紀要

      Volume: 第16巻 Pages: 61-70

    • NAID

      40021250145

    • Related Report
      2016 Research-status Report
    • Peer Reviewed / Open Access
  • [Presentation] ポライトネスの観点を用いた小中学校教員の感情労働に関する考察2024

    • Author(s)
      能間寛子
    • Organizer
      日本教育経営学会
    • Related Report
      2023 Annual Research Report

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Published: 2015-04-16   Modified: 2025-01-30  

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